Open and Distance Learning (ODL) system is said to be more learner-centric than the conventional system. In other words, the system is oriented towards the need of the learners.
Thus, the learners should be our main focus. Moreover, the phenomenal growth of IGNOU, both horizontal and vertical, has brought in its trail some issues, problems and causes of concern for the learners.
While every Regional Centre and Study Centre, within their constraints, is capable of providing support to the learners, it was felt that a Centre should be created at IGNOU Headquarters dedicated solely for the purpose of providing learner support in the form of attending to their queries, grievances and if necessary helping them out with suitable guidance and counselling.
It was also felt that there should be some exclusive space at our headquarters where the learners would get an opportunity to meet their peers. In view of above, the Student Service Centre was built in 1999 and was dedicated to the memory of IGNOU's Founder Vice-Chancellor, Late Prof G Ram Reddy.
The Indira Gandhi National Open University (IGNOU), established by an Act of Parliament in 1985, has continuously striven to build an inclusive knowledge society through inclusive education. It has tried to increase the Gross Enrollment Ratio (GER) by offering high-quality teaching through the Open and Distance Learning (ODL) mode.
The University began by offering two academic programmes in 1987, i.e., Diploma in Management and Diploma in Distance Education, with a strength of 4,528 students.
Today, it serves the educational aspirations of over 3 million students in India and other countries through 21 Schools of Studies and a network of 67 regional centres, around 2,667 learner support centres and 29 overseas partner institutions. The University offers about 228 certificate, diploma, degree and doctoral programmes, with a strength of nearly 810 faculty members and 574 academic staff at the headquarters and regional centres and about 33,212 academic counsellors from conventional institutions of higher learning, professional organisations, and industry among others.