Job Responsibilities:: Manage a team of 1 or 2 team leaders and an overall operations team of 40 -50 employees .: Carrying out supervisory responsibilities in accordance with CWT policies and procedures, additional responsibilities include interviewing, training, planning and assigning work, reviewing employee performance, and conflict resolution; Relentlessly works to research, identify, evaluate, rationalize and propose quality improvement opportunities to improve the customer experience.: Ensure compliance and consistency, corrective action and documentation: Provides coaching, direction, and leadership support to employees in order to achieve department, company and customer results.: Management of SLAs (Service Level Agreements), quality, and customer experience: Trouble shoot issues relating to process affecting the SLAs compliance: Developing and achieving performance goals and objectives.: Need to run effective performance management for team: Identifying customer issues, building and implementing solutions to include process improvements: Identifying and eliminating barriers to accuracy, productivity, and quality; Need to ensure high customer engagement levels maintained.: Mentoring to new managers and as well as employees with high growth potential: Communicating policies to associates as the primary information source for staff . Requirements: Completed Bachelors Degree from accredited university: Atleast 2 years people leadership experience with teams of 30-40 associates in contact center set up.: Excellent communication skills in written and oral English with the ability to face external and internal partners in a professional and mature mannerIf Interested drop your resume at email@example.com.OrCall at 7017796563RegardsBhavya SharmaFusion Talent Management Services
Assiatant Manager, Team Manager, Team Handling, Lead A Team
Job Location : Hyderabad Designation : Assistant Manager Experience : 5 - 10 Yrs Salary : As Per The Industry Norms. Shift Timings : 24*7 Requirements
Looking for Any Graduate / Post Graduate graduates profile.