Job Description :
Position Type : Full time
Type Of Hire : Entry Level (No Experience Required)
Education Desired : General Equivalency Diploma
Travel Percentage : 0%
Technical Support Representative \u2013 Pune \u2013 1 to 3 years- JR0113628
Are you curious, motivated, and forward-thinking? At FIS you\u2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
This role is a part of ourRemote Infrastructure Management Team.Develop core versions of software applications for sale to external clients. Identifies client purchasing requirements and technical specifications through Product Management and/or client representatives. Interacts with engineering groups to assist in design changes to equipment and/or software. Trains and communicates with clients on systems application.
What you will be doing
Service Desk Representative
Track and update tickets to the clients SLA\u2019s and internal OLA\u2019s
\u25E6Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping
\u25E6Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components.
\u25E6Work a multi-client, multi-line of business mailbox ensuring that emails are worked quickly, accurately and within KPIs
\u25E6Provides technical support activities for a software production processing environment
\u25E6Uses appropriate diagnostic tools to isolate and resolve incidents, problems or known errors.
\u25E6Asks probing questions to gather relevant information on routine and complex calls.
\u25E6Uses effective listening skills to develop understanding of client questions or issues.
\u25E6Maintains passwords, data integrity and file system security for a variety of applications
\u25E6Communicates highly technical information to both technical and nontechnical personnel.
\u25E6Troubleshoots Client/Vendor Incident and request, identifies the root cause of them and uses tools and resources appropriately to determine how to resolve customer problems
\u25E6Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public
- What you bring:
\u25E6Good organizational skills and ability to handle multiple tasks and meet deadlines
\u25E6Ability to utilize judgment in decision making process and decisions related to job tasks
\u25E6General business skills, industry knowledge, financial management and planning skills
\u25E6Team skills, including the ability to establish and maintain effective working relationships
\u25E6Documents, tracks and monitors client incidents in ticketing system to ensure a timely resolution.
\u25E6Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
\u25E6Communicate confidently with clients and internal users using telephone, email and software tools.
\u25E6First line ticket handling (Incidents & Requests) including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties.
\u25E6Enhanced first line skills such as interrogation of logs for errors, understanding how applications interface in a complex environment.
\u25E6Good understanding of IT Infrastructure, hosted systems and Active Directory.
\u25E6Track and progress all tickets to resolution, including taking responsibility for the issue and following escalation and handover procedures within SLA timescales to the required standard.
\u25E6Carry out system checks and notify support teams of problems.
What we offer you
- An exciting opportunity be a part ofWorld\u2019s Leading FinTech Product MNC
- To be a part of vibrant team and to build up a career in Remote infrastructure Management.
- Competitive salary and attractive benefits including GHMI/ Hospitalization coverage for employee and direct dependents
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities \u2013 FIS is your final career step!
- A broad range of professional education and personal development opportunities
- Time to support charities and give back in your community
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Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Job Description :position Type : Full Timetype Of Hire : Entry Level (no Experience Required)education Desired : General Equivalency Diplomatravel Percentage : 0% * Technical Support Representative \u2013 Pune \u2013 1 To 3 Years- Jr0113
Looking for Any Graduate / Post Graduate graduates profile.