The Application support analyst is responsible for troubleshooting & fixing the application & technical issues to our Clients.
Application Support analyst must be able to assure complete Client satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.
Proactive Communication with Clients
Resolving clients Technical issues
Training Clients on our Products & Solutions.
Assisting Software Engineers
Providing feedback on product development
Developing Plans to reduce rework with the aim of eliminating rework
Skills and Specifications:
Excellent Communication & Analytical Skills
Good knowledge in computer applications
Planning and multitasking
Interpersonal Skills with great attitude
Good Knowledge in Applications, Systems & Technologies.
Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision
Must possess strong communication and presentation skills and be able to communicate professionally over the phone & in written responses and reports.
Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.
Organized, flexible and analytical.
Ability to cope under rigorous pressure.
Persistent with a team attitude.
Voice Process Night Shift
We Are Seeking For Candidates Who Are Experience Into Voice Process (us Shift) With The Passion To Learn And Grow In A Fast Paced Environment.
Looking for Any Graduate / Post Graduate graduates profile.