Job Description :
Position Type : Full time
Type Of Hire : Experienced (relevant combo of work and education)
Education Desired : Bachelor of Computer Science
Travel Percentage : 0%
Service Delivery & Operations Manager - Bangalore( Whitefield) -14-20 Yrs of experience in Infrastructure
At FIS, you\u2019ll have the opportunity to lead a team that supports multiple clients\u2019 IT infrastructure 24x7. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team:
Team is part of Remote Infrastructure Management group and supports our commercial clients. This team works as an extended team of a larger team based out of US. It supports multiple clients\u2019 IT infrastructure 24x7 and is part of small to large IT infra projects, upgrades, migrations etc.
What you will be doing:
- Manage 40+ staff with skills in Systems, Storage, Backup, Patching etc.
- Run 24x7 operations
- Should be flexible to work in shifts, predominantly UK shift
- Drive and ensure SLAs compliance and CSAT
- Enable offshore team with all that is required to deliver high quality service
- Work with internal support functions and onsite teams in resolving / preventing issues / escalations
- Monitor and track Changes implementation during UK, US business hours & weekends as per change management process
- Be available on call to review outage situations / escalations
- Operational performance reporting
- Review operational performance of each tower and client
- Role & responsibilities can change based on the business requirement
- Hands on Delivery, Project, People & Operations Management
What you bring:
- 14-20 years\u2019 experience in working in an IT services organization
- Should have worked in 24x7 offshore delivery model for at least 5 years
- Should have led a team of at least 40 people for at least 2 years
- At least 8 years hands on production support experience
- At least 3 years\u2019 experience working in an environment where ITIL processes are implemented
- Should have been in UK or US client facing roles for at least 6 years
What we offer you:
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A broad range of professional education and personal development possibilities \u2013 FIS is your final career step!
- The opportunity to make your mark in rapidly growing team, with plenty of scope for career progression
- Time to support charities and give back in your community
- A competitive salary and benefits
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Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Job Description :position Type : Full Timetype Of Hire : Experienced (relevant Combo Of Work And Education)education Desired : Bachelor Of Computer Sciencetravel Percentage : 0%service Delivery & Operations Manager - Bangalore( Whitefield) -14-
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