Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
Adherence to customer security and compliance requirements.
Implementation of approved change requests in line with customer change management process.
Responsible for incident life cycle following ITIL / BIC frame work as applicable.
Adherence to customer communication etiquette.
Ensure stated productivity requirements are met for the engagement.
Review CSAT feedback and ensure timely implementation of corrective actions.
Participate in Critsit process to resolve the incident in a timely manner.
Log and triage incidents.
Coordinate with resolver groups vendors/carriers.
Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
Contribution to continuous service improvement plans (CSI).
Continually assess skill level and provide intervention assistance.
Contribute to and participate proactively in knowledge sharing sessions.
Encourage team individuals to participate in organization innovation programs
Qualification: Bachelor’s in Science/ Commerce/Engineering or equivalent
|Location||Chennai , Tamilnadu|
|Industry||Computers / IT|
|Job Type :||Full-time|
|Download Cognizant Placement Papers and Interview Questions|