This page will help you to get all details about cognizant jobs for projects associate in chennai. Latest Cognizant jobs for projects associate in . Cognizant jobs for as projects associate.
Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs
Adherence to customer security and compliance requirements
Implementation of approved change requests in line with customer change management process
Responsible for incident life cycle following ITIL / BIC frame work as applicable
Adherence to customer communication etiquette.
Ensure stated productivity requirements are met for the engagement
Review CSAT feedback and ensure timely implementation of corrective actions
Participate in Critsit process to resolve the incident in a timely manner
Log and triage incidents
Coordinate with resolver groups vendors/carriers.
Provide inputs to FAQ database / KR / contribute towards updating knowledge articles
Contribution to continuous service improvement plans (CSI)
Continually assess skill level and provide intervention assistance
Contribute to and participate proactively in knowledge sharing sessions
Encourage team individuals to participate in organization innovation programs
Qualification: Bachelor’s in Science/ Commerce/Engineering or equivalent
Cognizant is looking for Any Graduate profile candidates.
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