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Job Description:
Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs.
Adherence to customer security and compliance requirements.
Implementation of approved change requests in line with customer change management process.
Responsible for incident life cycle following ITIL / BIC frame work as applicable.
Adherence to customer communication etiquette.
Ensure stated productivity requirements are met for the engagement.

Review CSAT feedback and ensure timely implementation of corrective actions.
Participate in Critsit process to resolve the incident in a timely manner.
Log and triage incidents.
Coordinate with resolver groups vendors/carriers.
Provide inputs to FAQ database / KR / contribute towards updating knowledge articles.
Contribution to continuous service improvement plans (CSI).

Continually assess skill level and provide intervention assistance.
Contribute to and participate proactively in knowledge sharing sessions.
Encourage team individuals to participate in organization innovation programs

Qualification: Bachelor’s in Science/ Commerce/Engineering or equivalent

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Candidate Profile
Qualification: Bachelors in Science/ Commerce/Engineering or equivalent
Looking for Any Graduate graduates profile.
Company Profile
About Cognizant
Projects Associate Jobs in Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the worlds leading professional services companies, transforming clients business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world.
Fresher Walkins
More Information
Location Chennai , Tamilnadu
Education Any Graduate
Experience Fresher
Industry Computers / IT
Job Type : Full-time
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