Program/Customer Success Manager About us we have an award-winning AI product to vastly improve IT op- erations for the new age digital enterprise. Our core offering is a big data analytics and AI based software product, which brings together and correlates real time information across applications, busi- ness transactions and infrastructure. Our customers choose us to improve their customer experi- ence in the new digital world. we are headquartered in Bangalore, India and is expanding globally. Founded in 2014, by a group of innovators, we have solid funding from top tier firms. Job Description Responsible for implementation and integration of AIOps platform at customer environment. Work with cross functional team of platform and product teams to deliver on the program as per customer's business requirements, timelines, budget.
Overall program planning, detailed project plan with milestones, governance
Execution of program by working with our teams and Customer teams
Provide regular status updates and conduct demo/review meetings
Plan and identify risks early and work with necessary teams for mitigation Qualifications & Experience
BE/B.Tech degree in IT, Computer Science, MCA
PMP or equivalent (preferred)
8+ years of experience in IT projects/programs, should have done hands-on work.
Minimum 2 years of experience in leading large Program deliveries for Tier-1 customers.
Experience in programs/projects involving Performance monitoring and Automation tools like Dynatrace, Appdynamics, CA, Solarwinds etc.
Proven experience in customer facing programs as program/project manager. Must have led multi-disciplinary teams to execute.
Well versed in MS Excel, powerpoint, MPP.
Must be a self-starter, motivated individual who works well under pressure.
Ability to multi-task, prioritize and coordinate tasks to meet multiple deadlines.
Ability to drive collaboration with executives, business and technical teams to achieve ef- fective solutions.
Outgoing and comfortable building cross-functional relationships.
Effective communication skills with all levels of management.
Conflict resolution and negotiations skills to resolve disagreements quickly and effectively, bringing a problem-solving attitude to conflicting approaches and priorities involving oth- ers.
What We Offer? Along with a competitive salary, we offer a generous employee stock option plan and a fun work atmosphere, with other talented, motivated and interesting co-workers. You will also be working on cutting edge technologies, where you take ownership of end to end development. You will get ample opportunities to learn and grow your abilities and be part of a very enriching journey. How to Apply?
Contact Uday Mulya Technologies "Mining the knowledge Community" Email: email@example.com
* * Program/customer Success Manager About Us We Have An Award-winning Ai Product To Vastly Improve It Op- Erations For The New Age Digital Enterprise. Our Core Offering Is A Big Data Analytics A Looking for Any Graduate / Post Graduate graduates profile.
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