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Job Details
Field Service Delivery

Installation and Field Repair
€Selection, appointment and continuous management of ISPs
€KPI / SLA management (ISPs)
€Drive ISPs towards achieving the monthly rewards
€Quality of people, tools and training
Policy & Process Compliance
€Ensure that the organisation€™s processes and policies are adhered to.
€Provide regular input to keeping our processes in alignment with our service philosophy €“ Easy & Simple.
€Provide input to planning, training and quality as applicable

Customer Satisfaction
€Ensure that all necessary actions are taken based on the annual wave of CSAT study at strategic level
€Take quick action on input provided by the Central Quality and PI team (monthly tracker) to correct processes or any other tactical measures
People Management and Development
€Select, Develop and Retain quality manpower at all levels in the region ( ISP Engineer )
€Provide timely and necessary input to people on performance
€Ensure that the service philosophy is understood and communicated to all individuals
€Maintain transparency in dealing with people and performance management
Productivity and Cost Effectiveness
Improve productivity continuously (without compromising quality) and therefore, keep costs at optimum levels.
Education: BE( full time)
Years of Experience- 4- 7 years
Essentials of this role- Similar experience of handling customer complaints through service partners will be given preference.
Qualities Needed for This Jobs
Field Service Delivery , Service Engineer, Isp Engineer, Isp
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Looking For Field Service Delivery
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More Information
Location Mumbai , thane , Maharashtra
Education Any Graduate / Post Graduate
Experience 4 (yrs)
Industry Computers / IT
Job Type : Full-time
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