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American Express Freshers Jobs for Credit Specialist in Gurgaon

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Job Details

REQUIRED QUALIFICATIONS:

•Credit Abuse Specialist will be responsible for conducting/completing financial reviews on CM accounts through inbound/ outbound telephone contact.
• Demonstrate ability to effectively work high-risk accounts that are referred via Fraud Risk case set-ups.
•Ability to evaluate CMs financial data to make a business decision post data inputs from card members/IRS.
•Excellent verbal and written communication skills.
• Sound ability to comprehend card member key concern/s and respond appropriately with clear & concise articulation of thoughts/reason of financial review/next steps.
•Maintaining high customer satisfaction levels via Voice of Customer surveys.
•Maintaining/Enhancing CSAT / meeting external (TBASS) metrics.
•Responsible for compliance for all processes and policies.
•Responsible for delivery of all customer and shareholder metrics as per goals
•Proven analytical and problem solving skills with a strong attention to detail.
•Demonstrate ability to work effectively within a team environment as well as independently.
•Demonstrate dependability/sound decision making/self-motivating skills.
•Open to feedback/Catalyst to Change.
•Identify potential process improvement initiatives
•Minimum qualification required is Graduate (any stream).
•Fresher or experienced from Top BPOs preferably from fraud OR Credit Card operations/ Customer Retention/Customer Service.
•Shift Window 24*7 Shifts
•Rotational Offs

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Company Profile
About American express
Credit Specialist Jobs in American express
The American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in Three World Financial Center in New York City. The company was founded in 1850 and is one of the 30 components of the Dow Jones Industrial Average.
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More Information
Location Gurgaon , Haryana
Education Any Graduate
Experience Fresher
Industry Computers / IT
Job Type : Full-time
Download American Express Placement Papers and Interview Questions
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