•Credit Abuse Specialist will be responsible for conducting/completing financial reviews on CM accounts through inbound/ outbound telephone contact.
• Demonstrate ability to effectively work high-risk accounts that are referred via Fraud Risk case set-ups.
•Ability to evaluate CMs financial data to make a business decision post data inputs from card members/IRS.
•Excellent verbal and written communication skills.
• Sound ability to comprehend card member key concern/s and respond appropriately with clear & concise articulation of thoughts/reason of financial review/next steps.
•Maintaining high customer satisfaction levels via Voice of Customer surveys.
•Maintaining/Enhancing CSAT / meeting external (TBASS) metrics.
•Responsible for compliance for all processes and policies.
•Responsible for delivery of all customer and shareholder metrics as per goals
•Proven analytical and problem solving skills with a strong attention to detail.
•Demonstrate ability to work effectively within a team environment as well as independently.
•Demonstrate dependability/sound decision making/self-motivating skills.
•Open to feedback/Catalyst to Change.
•Identify potential process improvement initiatives
•Minimum qualification required is Graduate (any stream).
•Fresher or experienced from Top BPOs preferably from fraud OR Credit Card operations/ Customer Retention/Customer Service.
•Shift Window 24*7 Shifts
|Location||Gurgaon , Haryana|
|Industry||Computers / IT|
|Job Type :||Full-time|
|Download American Express Placement Papers and Interview Questions|