Application Support Specialist

Stantec Inc is a private sector company, open vacancy for the post of application support specialist for the year .Stantec Inc is looking for any graduate / post graduate pass candidates and the job location is India. If you want to apply for Application support specialist job then check complete jobdetails before applying for this job. Stantec Inc is actively seeking any graduate / post graduate candidates for the post of Application support specialist in India. This is an excellent opportunity for individuals who is looking to make career as application support specialist and a desire to grow in their career. With a competitive salary and benefits package, this role is perfect for any graduate / post graduate candidates who are looking to make a career in the industry.

21255BR
Requisition Number:
21255BR
Description:
. Driving complex and major incidents to resolution.
. Contribute to Incident Postmortem for major incidents ensuring root cause and mitigating measures to avoid recurrence is addressed appropriately.
. Own the problem management function and work on to reduce the open problems by implementing fixes, collaborating with component teams.
. Documentation
o Create / Update / Maintain known error scenario documents
o Contribute towards and maintain Standard Operating Procedures
o Contribute towards and maintain KYA - Know Your Application document
. Provide early life support of new projects.
Title:
Application Support Specialist
Qualifications:
Key Accountabilities:
. Knowledge and hands-on JSON and XML.
. Data & Configuration changes execution.
. Batch scheduling changes (During weekends & Bank Holidays, etc.)
. Identification of service improvements and stability activities
. Complex issue triage, investigation and coordination to closure including leading triage on major incident calls
. Collate data for Proactive Service Improvement Initiatives (does not include code changes) including trending of incidents, root cause and other MI to identify improvement actions
. Own and Drive data for Capacity/Performance Management
. Driving calls with impacted Clients, Colleagues & Stakeholders and maintain open and timely communication with relevant business, supplier and IT personnel, particularly Change the Bank development teams
. Reviewing of Implementation Plans & Release Documentation.
. On call support and ad-hoc overtime as appropriate.
Person Specifications:
. Engineering or IT Graduate
. Awareness of ITIL and Customer Success/Support processes.
. Years of experience: minimum of 2yrs in supporting web and window based apps.
. Strong interpersonal and communication skills
. Effective team player with strong excellent coordination skills and customer focus
. Logical and analytical approach to problem solving
. Flexible approach and ability to adapt under pressure
. Sound time management and organizational skills
Employment Type: Full-Time
Job Type: Regular
Job Category: Technical Support
Location :
India-Maharashtra-Pune
Country:
India
State/Province:
Maharashtra
City:
Pune