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Urgent Openings For Technical Support @bangalote Jobs

Magna
Job Shared by MonsterIndia
Job Description
his position is responsible for providing front-end technical support to customers by devising solutions to increasingly complex product usability and functionality problems. The Engineer must be able to re-create customer issues/problems on our internal testing systems. The Support Engineer must deliver quality customer service to ensure customer satisfaction.
Key Responsibilities
Take ownership of technical customer requests and provide support for a product or product line using telephone and web-based systems, applications or technology.
Research, analyze, and resolve complex functionality and usability related issues.
Independently apply acquired technical knowledge and open-ended problem solving methodology to assess increasingly complex problems, analyze root causes, and advise customers on solutions.
Perform troubleshooting by recreating a customer scenario on internal testing equipment with a comparable software configuration.
Understand and accurately document non-obvious product questions that require in-depth analysis; determine and pursue the appropriate process to progress the issue to resolution.
Maintain knowledge of Support policies, procedures and systems; including Technical Support Handbook guidelines.
Use all appropriate telephone, case management, product distribution, knowledge base and other collaboration systems/solutions to identify known software upgrades/fixes, investigate customer problems, answer common questions, check entitlement, keep issues up to date and correctly document.
Identify a typically complex or high impact issues and coordinate with senior staff where necessary for resolution.
Manage own time to prioritize workload and backlog; escalate unresolved customer issues to the appropriate subject matter expert or manager according to product line procedures.
Enhance a positive customer experience by:
Updating existing knowledge documentation and creating quality knowledge base documents.
Promoting the use of customer self-support tools provided by CA, by demonstrating functionality and effectiveness to customers.
Preferred Education
Bachelor's Degree or global equivalent in Computer Science or related discipline.
Skills & Competencies
Ability to demonstrate great customer service skills.
Excellent communication skills both verbal and written.
Ability to perform troubleshooting and apply analytical skills in complex environments.
Possess good teamwork skills.
Candidate who can work on any shift (including night shifts)
An ability to handle and resolve high pressure situations.
Following Technical Skills desired
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Qualities Needed for This Jobs
Technical Suppory
Candidate Profile
Expereience: Freshers To 2 Years
Looking for Any Graduate / Post Graduate graduates profile.
More Information
Location Bangalore
Education Any Graduate / Post Graduate
Experience 0 (yrs)
Industry Call Center
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