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Job Description
€Track Associate performance and its impact on the project
€Gives constructive feedback to associates and derive action plan
€Understands process/function goals and help the team to achieve them.
€Completing Call Monitoring and Feedbacks as per SLA or Internally defined
€Conducting Calibration Sessions and initiating Action Plans for reducing Variance
€Conducting Quality induction for New Hires
€Should be able to Identify areas of Improvement and Failure modes of a Project and be able to mitigate action Plans with root Cause.
€Demonstrates expertise in functional knowledge and the ability to apply them in the aligned project
€ Ability to coach associates and peers on Quality tools pertaining to the project
€Is able to understand the impact of individual performance to meet / improve own targets
€Coordinating with the client on process related issues & updates
€Ensure Adherence To Process Quality SLA's
€Listens &clearly presents information
€Presents appropriate information in a clear and concise manner, both orally and in writing.
€Takes others€™ perspectives into account when communicating, negotiating or presenting arguments
€Adapts communication style to suit others
€Demonstrates high levels of integrity and personal standards in all work related situations
€Report to work at the agreed-upon time, ready to work with a cooperative and positive attitude
€Works with Cross-Functional Teams to ensure that both internal and external customer needs are met
Graduation not mandate
Background could be anything but should have an inbound voice calling exp as a QA
Rotational shift
Rotational off
Contact centre exp is a must
Work location: Mumbai vashi
Qualities Needed for This Jobs
Quality Assurance, Quality Analyst
Candidate Profile
Urgent Opening For Quality Analyst. Candidate Should Have Monitored Inbound Calls And Willing To Work For Rotational Shifts.
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location Mumbai,mumbai City,navi Mumbai
Education Any Graduate / Post Graduate
Experience 1 (yrs)
Industry Call Center
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