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Contact Centre Executive Jobs

Reliance Industries Limited
Job Shared by MonsterIndia
Job Description
-Ensure Highest Customer Satisfaction through delivery of efficient Contact Centre Service within the assigned shift
-Answer all the calls received in the agreed response matrix during the assigned shift
- Respond and punches accurate details in the call logs during the assigned shift
- Routes call and/or all bookings to the correct department during the assigned shift
- Manage all the calls: General Enquiries, Booking an Appointment, Charges etc. by achieving desirable benchmarks within the shift. Follow Escalation matrix whenever required
-Engage cross-functional departments with hospitable approach for effective response
- Maintain call logs and departmental MIS
- Adhere to defined roster and maintain punctuality
- Any other responsibility as assigned by the HOD from time to time
Advertising
Qualities Needed for This Jobs
Call Center Executive, Call Center Representative, Bpo Call Centre
Candidate Profile
Responsibility For Effective Management Of All The Inbound Calls In The Contact Centre During The Assigned Shift
Looking for Any Graduate graduates profile.
More Information
Location Mumbai
Education Any Graduate
Experience 2 (yrs)
Industry Medical
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