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Job Description
Job Description for Team Leader role:

Manage a large and diverse team of Executive€™s working towards pre-defined targets
Manage a large and diverse team of CSAs working towards pre-defined targets
Responsible for maintaining discipline and absenteeism of team on the floor
Responsible for staff retention within the team
Ensure prompt and accurate service and achievement of targets
To identify training / coaching needs of the team members and provide the same to the Manager
To assist new members of the team by updating knowledge & bridge process gaps
Be directly responsible towards fostering the development of team by motivating them
To ensure team achieve productivity and quality roster adherence
Accountable for smooth flow of operations
Coordination between Managers and Team Members
Abide by companies and clients Information Security Polices


Job Description for Quality Analyst role:

Monitor calls to ensure Client and Intelenet standards are maintained.
Would need to ensure deadlines are met with 100% accuracy.
Need to be part of calibration process.
Would be required to constantly give feedback to the floor in terms of areas of opportunities.
Daily reporting of the tasks completed and areas of opportunities.
Assisting in the development of a feedback mechanism, in order to improve service quality
Ability to work well in and promote a team environment, excellent understanding Customer Service & Quality focus.
Basic Computer knowledge - Knowledge of MS Office (Word, Excel, Power Point)
Proficient in using email (Email Etiquettes)


Thanks & Regards,

Akshay (Selections Team)

Email id- support@selectionssourcing.com

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Qualities Needed for This Jobs
Bpo, Voice Process, International Call Center, Team Leader, Tl, Quality Assurance, Quality Analyst
Candidate Profile
Job Opening For Client- Intelenet Global Services & Hexaware Technologies, Location- Thane/ Mahape (ghansoli)... Max Ctc 5lpa... Candidate With Domestic/ International Bpo Can Apply.
Looking for Any Graduate graduates profile.
More Information
Location Mumbai,mumbai City,navi Mumbai,thane
Education Any Graduate
Experience 1 (yrs)
Industry Call Center
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