. ' Resolve known customer issues through the use of a knowledgebase, direct use of product and tools, product user guides, and other reference materials ' Be responsible to deliver a high quality, customer-driven, support service resolving customer enquiries at the first point of contact wherever possible. ' Assist customer in resolving any open requests for support, assistance, information on upgrading etc. ' Demonstrate ownership and willingness to resolve issues in a timely manner. Demonstrates confidence and willingness to resolve customer requests or queries. ' Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support engagement, for voice.
Last date to apply : 2021-02-22
Customer Service Executive, Customer Service, Customer Support, Customer Care Executive, Customer Care