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Walkin Infosys Process Specialist Customer Service Voice Bangalore Jobs

Infosys Bpm Limited
Job Description
Infosys BPM Ltd is hiring for Process Specialist -Customer Service (Voice Process) €“ Bangalore on 12th ,17th, 19th ,24th & 26th April 2019
Skills/Technologies: Customer Service/ International Voice/ Voice Process
Note: Reference DS-Mahadev Vamsi (mention on top of your CV before submit your candidature)
Please ask your friends /Colleagues also to walk for the drive if their profile matches the requirement
Interview details
At Infosys JP Nagar :
Date: 12th & 19th & 26th April 2019 (Friday)
Time: 10:00 AM to 3:00 PM

At Infosys E-City Campus:
Date: 17th & 24th April 2019 (Wednesday)
Time: 2:00 PM to 3:00 PM

Interview Location:
Infosys JP Nagar:
Infosys BPM Limited, #785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,
Sarakki, 1st Phase J P Nagar,
Bengaluru, Karnataka €“ 560078.
Landmark €“ Sindhoor Convention Hall
Or Check in Google Maps: Infosys Recruitment center
Recruiter : Shashi Gowda
Infosys E-City Main Campus:
Infosys BPM Ltd.,
Gate No : 6, Building NO :48, Electronic City, Phase 1, Hosur Road, Bangalore 560100
Recruiter : Shashi Gowda
Title: Process Specialist -Customer Service (Voice Process)
Designation- Process Specialist
Skills/Technologies: Customer Service/ International Voice/ Voice Process
Minimum Experience €“ 2+years
Education: Any full time graduation (10+2+3/10+2+4) / PG
Work timings: To be Flexible to Shifts (night shifts)
Notice Period: Preference would be given to Immediate Joiner or Max 30 Days€™ Notice
Work Location: Bangalore

Job Description
One of the world leader in on-demand applications for collaborative business on the web. These applications enhance high-touch business processes, such as sales and training, with web-touch interactions. As an on-demand provider, it facilitates both internal and external collaboration with delivery of voice, video, and data across distances. This makes the ideal choice to fulfill the most ambitious goals for Marketing, Sales, Training, and Support.
Roles & Responsibilities
€Ensure proper delivery, upgrades/upsells and adoption of products and services.
€Identify opportunities for upselling and cross selling cloud collaboration products and services.
€Discover use cases, uncover customer needs and drive increased adoption.
€Collaborate internally with Sales & broader cross functional groups to drive continuous improvement in providing a superior customer experience.
€Establish a common understanding with the customer for the ROI they are receiving Solutions via the product chain.
€Leverage the acquired knowledge of the customer to ensure and enable the customer to achieve their Business Outcomes through onboarding, adoption, expansion and renewal.
€Participate in campaigns, projects, and initiatives to insure successful implementation.
€Assist customers in resolving any issues relating to account/site configuration changes. Have knowledge on contracts and renewal cycle.
€Contributes information to market strategy by monitoring competitive products and reactions from accounts.
€Assist business in working with customers by introducing new products and services available against the current portfolio.
€Effectively articulate necessary technical vs non-technical information to customers in a simple and concise manner.
€Facilitate sales process by scheduling appointments, making initial presentation, understanding account requirements & provide demo.
€Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
€Research and resolve customer inquiries for the various products and services.
€Must meet or exceed individual performance goals and metrics focused on providing superior customer support.
Profile Requirements
€Minimum 2-3 years of experience in the technology industry
€Education or equivalent to 15 years of formal education.
€Previous Customer Success (or strategic customer service) experience
€Strategic thinker, account management, forward looking approach with strong commitment to customer success
€Laser focus on reducing churn, increased product usage & adoption.
€Strong communication, consultative, influence and presentation skills.
€Focused attention to detail allowing for delivery of high quality end user experiences.
€Proven team player and ability to orchestrate value in coordination with peers and cross functional team.
€Willingness to learn, adapt and drive change within the team.
€Comfortable working in a fast paced, dynamic environment & shifts/weekends to meet evolving business requirements

Mandatory Documents
€Carry a printout of this mail along with your profile.
€Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
€2 Copy€™s of your Resume
€Laptop or any electronic device is not permitted with campus.
€Original Government ID card is must for Security Clearance
Please share this opportunity among your network of friends/colleagues.
Mahadev Vamsi
HR TAG Talent Acquisition-IndiaInfy HR
Qualities Needed for This Jobs
International Voice, Customer Service, International Sales, Voice Process, International Bpo, Call Center, International Call Center, Voice Support, Inbound, Technical Support, Outbound, Customer Care Executive, Customer Support
Candidate Profile
Infosys Bpm Ltd Is Hiring For Process Specialist -customer Service (voice Process) €“ Bangalore On 12th ,17th, 19th ,24th & 26th April 2019 At Infosys Jp Nagar : Date: 12th & 19th & 26th April At Infosys E-city Campus: Date: 17th & 24th Apri
Looking for Any Graduate graduates profile.
2019-04-10 to 2019-06-09
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More Information
Location Bangalore , Karnataka
Education Any Graduate
Experience 2 (yrs)
Industry Computers / IT
Job Type : Full-time
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