Responsibilities Include:Operational management
- Managing our rankings helpdesk and enquiries service through a global team in a matrix management environment
- Monitoring workloads of the team and making sure work is fairly distributed
- Maintaining the quality of your own and the teams outputs
- Ensuring team KPIs are met and reporting to management against these
- Documentation: preparation of SOP, document designing and working on existing documents to keep them accurately updated on a timely basis.
- Mentoring and coaching the team members to get the maximum output.
- Watching out for the welfare of team members, and making sure we foster an innovative and dynamic working culture in the team and empower our team to perform to their full potential.
- Working on creating a positive work culture within the team.
Data collection and validation
- Planning and managing a global data collection exercise from universities around the world
- Ensuring the quality of the teams work is maintained
- Supporting the team by conducting some detailed validation of data yourself
- Acting as an escalation point for complex data related issues
- Leading the team in desk-based research to find new sources of information
- Preparing management information reports on the performance of your team
- Exceptional organisation skills. A great planner and someone who thinks about things through project management lens and can manage competing deadlines effectively
- Detail oriented. Ability to stay focused and demonstrate an exceptionally high attention to detail
- Strong team leadership experience. In particular, managing, coaching and upskilling a team and working within a complex matrix management environment
- Bigger picture thinking. Understanding why we do things and the broader impact of your teams work
- Data literacy. Knowledge of how data works and how the pieces of it fit together to tell an overall story. Strong data skills with strong knowledge of Excel or equivalent data software
- A great communicator. Ability to communicate effectively across cultures and explain complex technical concepts in plain language
- Direct client contact experience at some level with a focus on customer satisfaction
- A global mindset gained through study or work abroad or substantial experience working in an international environment
Monitoring Workloads, Managing Our Rankings Helpdesk & Enquiries, Maintaining Quality Of Yr Own & The Teams Outputs, Exceptional Organisation Skills. Strong Team Leadership Experience, Data Literacy, Direct Client Contact Experience
Monitoring Workloads, Managing Our Rankings Helpdesk & Enquiries, Maintaining Quality Of Yr Own & The Teams Outputs, Exceptional Organisation Skills. Strong Team Leadership Experience, Data Literacy, Direct Client Contact Experienc
Looking for Any Graduate / Post Graduate graduates profile.