Work Location: Asia Pacific-India-Karnataka-Bangalore
Position Overview: We are hiring a Technical Support Specialist AEC, AutoCAD to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products Do you enjoy solving problems and helping others Are you passionate about customer experience Are you familiar with Autodesk AutoCAD software’s such as AutoCAD or AutoCAD vertical products such as AutoCAD MEP, AutoCAD Mechanical/Electrical Then we would like to hear from you You will be responsible for resolving customer issues reported to Autodesk via various modalities in specific chat support and other channels as needed
Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels. Primarily focusing on chat support
You are expected to support our global customers across geo’s hence you would be required to work on assigned shift to support either AMER’s, EMEA or APAC time zones
Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of technical issues and questions, such as product features, usage, etc
Research, verify, and document product issues, solution in short and concise manner as needed
Escalation of critical issues to Tier 2 teams for resolution
May have to document support interactions in a company-wide case management system
Actively manage personal backlog of support requests
Manage customer expectations by providing timely updates on progress
Bachelor’s degree in Civil engineering / Architecture / Mechanical or equivalent degree
Preferably at least 1 – 3 years of industry working experience
Good typing speed and accuracy is required
Knowledge of AutoCAD or AutoCAD vertical products like MEP, Mechanical, Electrical, Plant 3D etc
Familiarity to Revit or Civil 3D or Navisworks would be an added advantage
Demonstrable capability to own the problem (customer issue), troubleshoot and ability to solve or mitigate the problem
Exceptional team player skills
Excellent written and verbal English skills
Proven ability to be flexible, agile and learn quickly in a fast environment
The Ideal Candidate
Think: Smart I prioritize and apply targeted effort to the work that matters most
Think: Innovative I am relentlessly curious and creative
Think: Adaptable I embrace uncertainty and flex to changing circumstances quickly
Feel: Inclusive I work collaboratively with people who are divers in background, culture, and ways of living
Feel: Impactful I am passionate about making a positive impact, I am committed to our customers’ success
Feel: Humble I share credit and shoulder responsibility
Do: Courageous I offer and respond to constructive feedback
Do: Accountable I do what I say and say what I do
Do: Pragmatic I approach all work as important work, even if it’s not fun and exciting
The Way we Work: One Autodesk We act as One Autodesk to get the best results for our customers, our business, and our employees
The Way we Work: Empower Decision makers We may disagree with a decision but we fully commit
The Way we Work: Authentic Selves We create a safe environment for people to speak courageously and ask for help
The Way we Work: Integrity We hold each other accountable to the highest ethical standards
BE/B.Tech/ME/MTech Looking for B.E. / B.Tech , M.E. / M.Tech graduates profile.
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. Its disrupting every industry: architecture, engineering, and construction manufacturing and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone from design professionals, engineers and architects to digital artists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our goal is to expand opportunities for anyone to imagine, design, and make a better world.
Selected intern's day-to-day responsibilities include: 1. Answering calls professionally to provide information about products and services2. Providing notifications to the clients and assisting with any queries they may have3. Referring unresolved customer grievances or special requests to designated departments for further investigation4. Recommending...
Wikasta Business And Technical Solutions Private Limited
Job Descriptions: Work with functional / technical architects and other programmers in your team to help understand requirements, evaluate new features and architecture, develop a solution or enhance existing solution and help drive decisions. Leverage your strong technical experience to architect, engineer and provide guidance in delivery of key initiatives...
Job Descriptions:Maintain documentation in a standard format following established guidelines.Review documents for style, clarity, grammar, and punctuation.Identify and correct inconsistencies of thought, development, or organization and confer with authors to recommend an appropriate adjustment in the treatment of materials.Ensure compliance with...
Job Descriptions: Understand and analyze the solution requirements with respect to Planning and Forecasting Configuration of Hyperion/ Planning application components, including metadata, rules, calc scripts, reports, security and process management modules. Develop and deliver innovative ideas through Hyperion application Setup integrations with source...
Job Descriptions:Main Responsibilities: Perform Design and development of Oracle application reports, procedures and interfaces according to the business requirements Assist in System Integration and acceptance testing and perform bug fixes Documentation of all developments as per acceptable standard methodology Technical solution Design of interfaces...
Job Descriptions:Responsibility:Manage large amounts of inbound and outbound calls in a timely manner. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile. Manage and update the data in the selected systems. Evaluate...
Job Descriptions:Oracle Ebs Technical.Min 5 end to end implementationShould have experience on Finance/Procurement/HRMS ModulesShould have experience on Oracle forms, Reports, OAF, Work Flow, AMEGood to have BI OBIEE
Job Descriptions:Working with architecting the CRM system, related customizations, portals, and reports to model the client's organizational process Advising customers on best practices for CRM, development Technical Skills : ASP Dot Net, C#, MS SQL Server/OracleWCF, Web ServicesC #.NET, VB.NET, VC++.ASP.NET Web Forms,ASP.NET MVC , Web Services, XML...