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Technical Support Executive Jobs

Pragyaware Informatics Private Limited
Job Description
Summary
We are looking for a Technical Support Executive at Ludhiana. The successful
candidate will be responsible to attend incoming Telephone, Email and in person
requests for assistance and resolve them independently. He will also be responsible
to transfer unresolved issues to Next Level as per Escalation Matrix. Finally, he will
also be responsible to document and track occurrences in the CRM System.
Responsibilities andDuties
- Receive, evaluate, and prioritize incoming telephone, email and in person
requests for assistance from users experiencing problems with Hardware,
Software, Networking and Computer related technologies.
- Resolve simple and basic support issues
- Transfer unresolved issues to second tier technical support as per escalation
matrix
- Document and track occurrences in a Customer Relationship Management
Software
- Work under minimal supervision on complex projects and may assist less
experienced peers

Qualification and Skills - Freshers may also apply.
- Preference will be given to Candidates with experience in related fields.
- M.C.A, B.E/B.Tech
- Excellent Communication and Administrative Skills
- Exceptional Organisation and Time Management Skills
- Ability to meet all assigned deadlines
Advertising
Qualities Needed for This Jobs
Technical Support, Tsr, Technical Support Executive, Technical Support Engineer, Tsa, Tech Support
Candidate Profile
We Are Looking For A Technical Support Executive At Ludhiana. The Successful Candidate Will Be Responsible To Attend Incoming Telephone, Email And In Person Requests For Assistance And Resolve Them Independently.
Looking for Bca,b.e/b.tech,b.sc,diploma,mca,m.sc graduates profile.
2019-01-11 to 2019-03-12
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More Information
Location Kanpur , Uttar pradesh
Education Bca,b.e/b.tech,b.sc,diploma,mca,m.sc
Experience 0 (yrs)
Industry Computers / IT
Job Type : Full-time
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