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Job Details
Job Description*:
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

*Responsibilities*:
o Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
o Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
o Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
o Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
o Work is reviewed periodically by Supervisor or Team Lead.
Qualities Needed for This Jobs
Communication, Voice Process, Computer Proficiency
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Candidate Profile
Working More Independently And From A Standard Protocol To Respond To Customer Issues. Moderate Judgment May Used To Supplement The Outlined Process Resolve Moderate Technical Issues From Incoming Customer Contacts And Proactive Notification Systems
Looking for Bachelor Of Technology (b.tech/b.e), Bachelor Of Computer Application (b.c.a), Master In Computer Application (m.c.a) graduates profile.
Fresher Walkins
More Information
Location Bangalore , Karnataka
Education Bachelor Of Technology (b.tech/b.e), Bachelor Of Computer Application (b.c.a), Master In Computer Application (m.c.a)
Experience Fresher
Industry Computers / IT
Job Type : Full-time
Download Dxc Technology India Placement Papers and Interview Questions
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