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Technical Support Engineer It Hardware Interactive Whiteboards Digital Projectors Jobs

P3 Synergy Consulting
Job Details
About Our Client
Our client is an IT services company engaged in software and hardware solutions to make classroom learning an interactive and memorable experience for students. They deploy such solutions in schools and colleges using a combination of Software, interactive whiteboards and projectors. This enables the course content to be projected on the whiteboard as a touch screen interactive session, thus making learning easy and fun. Apart from this they also deliver other Audio / Video solutions for corporates like interactive conference / meeting / training rooms etc.
Job Description
The Technical Support Engineer (TSE) will be responsible for meeting the daily service maintenance and repair needs of the customer€™s equipment. Establish and maintain proper business relationships with customers.
Job Responsibilities
€Basic troubleshooting, installation, maintenance and repair on designated equipment.
€Completing Preventative Maintenance and field modifications.
€Ticket system of CRM Process and managing repair parts cycle times.
€Keeping upto date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
€Maintaining daily communications with customers to ensure resolution and properfollow-up.
€Maintaining tools and test equipment and ensuring they are properly calibrated.
€Meeting Safety and other applicable regulatory requirements.
€Utilizing the escalation process to resolve customer service delivery issues.
€Identifying and participating in Pre-sales activities such as Demo, AMC renewals.
€Working as a member of the local team to provide efficient service delivery to all accounts with in assigned area.
€The ability to lift and carry a toolbox that can weigh up to 20Kgs.
€Engineering / Diploma IT with Minimum 1 Years of Experience in IT Hardware/ Software installation and Maintenance.
Desired Skills
€Must have experience servicing in €“ Printer, Projectors.
€Experience interfacing with both internal team members and external customers as part of a solution based service process.
€Experience diagnosing and repairing Computers, MS-Office, Windows Operating Systems, Projector and Printer.
€Experience troubleshooting and responding to customer concerns.
€Proven record of being reliable and accountable for all aspects of their job.
€Ability to work in a fast-paced, self-directed, entrepreneurial environment.
€Resourceful, with the ability to work independently.
€Strong time management skills.
€Ability to adapt to changing circumstances.
€Decision-making, problem resolution and creative thinking skills
€Attention to detail.
€Ability to multi-task activities with shifting priorities. Able to work productively in a pressurized environment.
€Ethical and trustworthy.
Contact : Vaidyanathan R €“ 9600008133 : Aishwariya - 9840678507
Qualities Needed for This Jobs
Technical Support, €œtrouble Shooting€, Computers, Projector, Hardware, €operating System€ , €field Engineer€, €service Engineer€, €œpreventive Maintenance€
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Candidate Profile
You Will Be Responsible For Meeting The Daily Service Maintenance And Repair Needs Of The Customer€™s Equipment: Computers, Operating Systems, Projector, Printer. Establish And Maintain Proper Business Relationships With Customers
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location Chennai , Tamilnadu
Education Any Graduate / Post Graduate
Experience 1 (yrs)
Industry Computers / IT
Job Type : Full-time
Download P3 Synergy Consulting Placement Papers and Interview Questions
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