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Technical Support Associate Jobs

Convergys India Services Private Limited
Job Description
Dear Candidates,
Walk-in at Convergys/Concentrix for an excellent start to a technical career from 21th November '18 till 30th November 2018 (Monday to Friday)
NOTE: Kindly mention "SABA" on top of your CV at the time of the interview.
Designation: - Technical Support Associate
Nature of Business Full Time and technical Semi Voice program, troubleshooting of software and applications
Inbound Technical Customer Service
Full Time
Document troubleshooting steps clearly
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Listen attentively to customer needs and concerns; demonstrate empathy.
Clarify customer requirements; probe for and confirm understanding of requirements or problem.
Confirm customer understanding of the solution and provide additional customer education as needed.
Prepare complete and accurate work and update customer file.
Maintain broad knowledge of client products and services.
Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
Eligibility
Grad/UG Freshers or experienced with Good communication skills & Good Technical Knowledge.
Preferable- BE/B Tech/BCA/Diploma

Computer/Typing Skills
Knowledgeable in basic computer operations
At least a typing speed of 25 wpm
Familiar with different MS Office applications
Shift:
US Rotational Shift. (2way Free Transport)
Salary:
189,372 to 241,200
Location:
Convergys Bangalore
Address:- Convergy/Concentrix
Divyashree Towers, #55 Bannerghatta Main Road, Opp to jaya Deva hospital, Next to Airtel Office, Bangalore 560029
Must Mention SABA on top of your Resume.

Date of Joining:- 29th Nov 2018
Interview Date: - 20th Nov 2018 till 29th Nov 2018,
Interview Timing: - 1pm till 4pm

If Any Doubts Pls Call HR SABA- 9886210024 or can send your Updated CV to Amreen.Sabha@convergys.com
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Qualities Needed for This Jobs
Technical Support Associate, Technical Support, Technical Support Executive, Tse, Tsr, Tech Support, Customer Support, Voice Process, Chat Process, Be, Btech, Bca, Mca, Diploma
Candidate Profile
Drop-in At Convergys/concentrix For An Excellent Start To A Technical Career,note: Kindly Mention "saba" On Top Of Your Cv At The Time Of The Interview. Call Hr Saba- 9886210024 For Any Doubt
Looking for Bca,b.e/b.tech,mca graduates profile.
2018-11-20 to 2018-12-20
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More Information
Location Bangalore
Education Bca,b.e/b.tech,mca
Experience 0 (yrs)
Industry Call Center
Job Type : Full-time
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