Top MNC Jobs

Technical Claims Manager Gsc / Claims Processing / Claims Handling Jobs Here Get Jobs on Whatsapp
Jobs Alert on TelegramGet Job Alert on Telegram
Job Details
Job Title:Technical ClaimsManager (GSC)
Exp: 7-10 yrs
Location: Mumbai/Pune

  • The purpose of this role is to act as a subject matter expert and the prime escalation and conduit point between the respective GSC Claims Team(s) and UK Specialty Claims Teams.
  • To fully understand and apply both fundamental and specialist claims knowledge, within the pre-agreed claims activity boundaries, relevant to the specified claims unit to which they are aligned.
  • To lead a team of claims handlers to ensure that they collectively, and proactively, respond to all agreed claims activities, within the directives set by the UK Claims Division.
  • Accurately and efficiently impart knowledge on to the appropriate GSC claims colleagues, to continuously improve their knowledge and understanding thus minimising routine escalations to the UK.
  • Working with senior claims stakeholders to ensure the effective and timely delivery of the UK claims business strategy, as appropriate to the role.
This role meets the definition of a Certification Function and will require an annual assessment that you are
fit and proper to perform the role as set out in this role profile.


1. Deliver the Function Strategy
  • Work closely with the specified UK Claims Director(s), Chief Claims Officer and senior leaders to
  • ensure the effective delivery of the function strategy.
  • Monitor performance against plans and report on performance, any issues and solutions to your
  • manager.
  • Seek out feedback from internal customers to continuously improve the function.
  • Build and maintain strong working relationships with key stakeholders to gain insight to the business
  • and control environment.
  • Communicate ambiguous and complex information in a clear and impactful manner.
  • Establish and maintain critical relationships with key stakeholders.
  • The ability to write accurate and detailed reports, and compile and interpret management
  • information.
  • Ensure that claims are allocated appropriately to team member and monitor workloads on a day to
  • day basis, in line with agreed Service Level Agreements (SLAs), in order to effectively service UK
  • requirements.
  • Ensure complex claims follow appropriate escalations back to a specialist UK handler.
  • Maintain quality and customer service standards.
  • Ensure that electronic systems and any applicable records are accurately maintained, taking
  • responsibility for the units accuracy and productivity.
  • Identify and facilitate training for the team, as necessary, in line with KPIs.

2. Lead and Develop the Function
  • Create an inclusive, engaged and motivated team culture to achieve optimum performance.
  • Lead and/or participate in change programmes, as appropriate, to help find creative ways to embed
  • and adapt to change.
  • Ensure that clear objectives are set and regular individual performance reviews are carried out.
  • Oversee the development and training of the team, including the promotion of continuous
  • professional development and advocacy of professional qualifications.
  • Through effective succession planning, seek opportunities to develop team members that could
  • become future managers and leaders of the function.
  • Effective resource planning through monitoring retention risks and promptly acting to mitigate these
  • to avoid skill or knowledge gaps that could impact the business.
  • Ensure that recruitment and selection within your function is carried out in a fair and effective way.
  • Manage and coach the team, working closely with the respective UK Claims Director(s) making sure
  • that claims are dealt with according to regulatory and SLA requirements.

3. Risk and Governance
  • Responsible for ensuring the effective implementation of the Enterprise Risk Management
  • framework within the function.
  • Accountable for the identification, management, mitigation and reporting of all risks arising from the
  • operation of the function in accordance with the Enterprise Risk Management framework.
  • Ensure that the Enterprise Risk Management framework is considered when developing and
  • maintaining all policies, processes, systems and management information.
  • Ensure the function conducts business in an appropriate manner in adherence to Gallagher policies
  • and procedures.
  • Accountable for ensuring team members within the function complete mandatory training, minimum
  • continuous professional development (CPD) hours, annual performance reviews and goal setting.
  • A role model for good conduct and ensuring that any breach of the conduct rules are reported and
  • appropriate action taken.
  • Carry out the role in accordance with the FCAs Principles for Business.

4. Participation on Boards and Committees
  • Member or attendance of such Committees and Workshops within the GGB-UK group of which you
  • may from time to time be required to attend or act as a member.

  • Educated to degree level or equivalent desired.
  • Progress towards CII qualification.

Technical Knowledge
  • Knowledge of general insurance products, services and classes of insurance including underlying
  • legal principles and practices relating to risk.
  • Sound understanding of commercial insurance claims and/or relevant specialist lines (as appropriate
  • based on configuration of the function).
  • Knowledge of FCA regulations.

Experience and Skills
  • People development and management experience essential.
  • Business acumen experience in commerciality and risk awareness.
  • Ability to build rapport, establish credibility and to engage and influence stakeholders at all levels.
  • Results-orientated mind-set with drive for growth.
  • High degree of self-awareness and self-management.
  • Excellent oral and written communication skills
  • Experience of working in a global, matrix-managed organisation, with the utmost integrity and
  • confidentiality.
  • Excellent knowledge and understanding of insurance claims principles and practices.
  • Eligibility Requirements
  • Ability and inclination to travel as required, including the UK.


Leading Self
  • Leading Self focuses on how we lead ourselves and react to situations.
  • Integrity and Trust focuses on doing the right thing and taking personal responsibility.
  • Leading Others and Relationships
  • Builds Relationships and Networks focuses on building diverse networks and accepting difference.
  • Collaborates focuses on sharing, supporting and being inclusive to achieve mutually beneficial
  • outcomes.
  • Communicates and Influences focuses on clear communication, influencing and negotiating.
  • Leading Results
  • Client Excellence focuses on understanding and meeting the needs of internal and external clients
  • for now and the future of a long term relationship.
  • Planning focuses on building plans and obtaining resources and ensuring alignment across teams
  • and the business.
  • Drive for Results focuses on performance and removing obstacles to achieve results.
  • Leading the Business
  • Business Acumen focuses on analysing and solving problems.
  • Strategy focuses on strategic thinking and understanding broader context affecting Gallagher and
  • the industry.
  • Innovation focuses on creative thinking, generating new ideas and embedding the necessary
  • change.

Qualities Needed for This Jobs
Claims Processing, Claims Handling , Claims
Want latest jobs alert?
Candidate Profile
The Purpose Of This Role Is To Act As A Subject Matter Expert And The Prime Escalation And Conduit Point Between The Respective Gsc Claims Team(s) And Uk Specialty Claims Teams.
Looking for Any Graduate / Post Graduate graduates profile.
Sample Placement PapersT
More Information
Location Mumbai , Pune , Maharashtra
Education Any Graduate / Post Graduate
Experience 7 (yrs)
Industry Financial Services
Job Type : Full-time
Download Gallagher Service Center Llp Placement Papers and Interview Questions
How to Apply
Post Resume Free Here Get Jobs on Whatsapp
Jobs Alert on TelegramGet Job Alert on Telegram

Similar Jobs to Technical Claims Manager Gsc / Claims Processing / Claims Handling Jobs

Contact Us Terms of Services Privacy Policy

Follow us on : Find us on Facebook Find us on Twitter - All Rights Reserved
Post Your Resume Free | Download Work from Mobile App