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Job Details
Job Title:Technical ClaimsManager (GSC)
Exp: 7-10 yrs
Location: Mumbai/Pune

JOB PURPOSE:
  • The purpose of this role is to act as a subject matter expert and the prime escalation and conduit point between the respective GSC Claims Team(s) and UK Specialty Claims Teams.
  • To fully understand and apply both fundamental and specialist claims knowledge, within the pre-agreed claims activity boundaries, relevant to the specified claims unit to which they are aligned.
  • To lead a team of claims handlers to ensure that they collectively, and proactively, respond to all agreed claims activities, within the directives set by the UK Claims Division.
  • Accurately and efficiently impart knowledge on to the appropriate GSC claims colleagues, to continuously improve their knowledge and understanding thus minimising routine escalations to the UK.
  • Working with senior claims stakeholders to ensure the effective and timely delivery of the UK claims business strategy, as appropriate to the role.
CERTIFICATION FUNCTION:
This role meets the definition of a Certification Function and will require an annual assessment that you are
fit and proper to perform the role as set out in this role profile.

KEY ACCOUNTABILITIES/DELIVERABLES :

1. Deliver the Function Strategy
  • Work closely with the specified UK Claims Director(s), Chief Claims Officer and senior leaders to
  • ensure the effective delivery of the function strategy.
  • Monitor performance against plans and report on performance, any issues and solutions to your
  • manager.
  • Seek out feedback from internal customers to continuously improve the function.
  • Build and maintain strong working relationships with key stakeholders to gain insight to the business
  • and control environment.
  • Communicate ambiguous and complex information in a clear and impactful manner.
  • Establish and maintain critical relationships with key stakeholders.
  • The ability to write accurate and detailed reports, and compile and interpret management
  • information.
  • Ensure that claims are allocated appropriately to team member and monitor workloads on a day to
  • day basis, in line with agreed Service Level Agreements (SLAs), in order to effectively service UK
  • requirements.
  • Ensure complex claims follow appropriate escalations back to a specialist UK handler.
  • Maintain quality and customer service standards.
  • Ensure that electronic systems and any applicable records are accurately maintained, taking
  • responsibility for the units accuracy and productivity.
  • Identify and facilitate training for the team, as necessary, in line with KPIs.

2. Lead and Develop the Function
  • Create an inclusive, engaged and motivated team culture to achieve optimum performance.
  • Lead and/or participate in change programmes, as appropriate, to help find creative ways to embed
  • and adapt to change.
  • Ensure that clear objectives are set and regular individual performance reviews are carried out.
  • Oversee the development and training of the team, including the promotion of continuous
  • professional development and advocacy of professional qualifications.
  • Through effective succession planning, seek opportunities to develop team members that could
  • become future managers and leaders of the function.
  • Effective resource planning through monitoring retention risks and promptly acting to mitigate these
  • to avoid skill or knowledge gaps that could impact the business.
  • Ensure that recruitment and selection within your function is carried out in a fair and effective way.
  • Manage and coach the team, working closely with the respective UK Claims Director(s) making sure
  • that claims are dealt with according to regulatory and SLA requirements.

3. Risk and Governance
  • Responsible for ensuring the effective implementation of the Enterprise Risk Management
  • framework within the function.
  • Accountable for the identification, management, mitigation and reporting of all risks arising from the
  • operation of the function in accordance with the Enterprise Risk Management framework.
  • Ensure that the Enterprise Risk Management framework is considered when developing and
  • maintaining all policies, processes, systems and management information.
  • Ensure the function conducts business in an appropriate manner in adherence to Gallagher policies
  • and procedures.
  • Accountable for ensuring team members within the function complete mandatory training, minimum
  • continuous professional development (CPD) hours, annual performance reviews and goal setting.
  • A role model for good conduct and ensuring that any breach of the conduct rules are reported and
  • appropriate action taken.
  • Carry out the role in accordance with the FCAs Principles for Business.

4. Participation on Boards and Committees
  • Member or attendance of such Committees and Workshops within the GGB-UK group of which you
  • may from time to time be required to attend or act as a member.

PERSON SPECIFICATION
Qualifications
  • Educated to degree level or equivalent desired.
  • Progress towards CII qualification.

Technical Knowledge
  • Knowledge of general insurance products, services and classes of insurance including underlying
  • legal principles and practices relating to risk.
  • Sound understanding of commercial insurance claims and/or relevant specialist lines (as appropriate
  • based on configuration of the function).
  • Knowledge of FCA regulations.

Experience and Skills
  • People development and management experience essential.
  • Business acumen experience in commerciality and risk awareness.
  • Ability to build rapport, establish credibility and to engage and influence stakeholders at all levels.
  • Results-orientated mind-set with drive for growth.
  • High degree of self-awareness and self-management.
  • Excellent oral and written communication skills
  • Experience of working in a global, matrix-managed organisation, with the utmost integrity and
  • confidentiality.
  • Excellent knowledge and understanding of insurance claims principles and practices.
  • Eligibility Requirements
  • Ability and inclination to travel as required, including the UK.

GALLAGHER BEHAVIOURS

Leading Self
  • Leading Self focuses on how we lead ourselves and react to situations.
  • Integrity and Trust focuses on doing the right thing and taking personal responsibility.
  • Leading Others and Relationships
  • Builds Relationships and Networks focuses on building diverse networks and accepting difference.
  • Collaborates focuses on sharing, supporting and being inclusive to achieve mutually beneficial
  • outcomes.
  • Communicates and Influences focuses on clear communication, influencing and negotiating.
  • Leading Results
  • Client Excellence focuses on understanding and meeting the needs of internal and external clients
  • for now and the future of a long term relationship.
  • Planning focuses on building plans and obtaining resources and ensuring alignment across teams
  • and the business.
  • Drive for Results focuses on performance and removing obstacles to achieve results.
  • Leading the Business
  • Business Acumen focuses on analysing and solving problems.
  • Strategy focuses on strategic thinking and understanding broader context affecting Gallagher and
  • the industry.
  • Innovation focuses on creative thinking, generating new ideas and embedding the necessary
  • change.

Qualities Needed for This Jobs
Claims Processing, Claims Handling , Claims
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Candidate Profile
The Purpose Of This Role Is To Act As A Subject Matter Expert And The Prime Escalation And Conduit Point Between The Respective Gsc Claims Team(s) And Uk Specialty Claims Teams.
Looking for Any Graduate / Post Graduate graduates profile.
Sample Placement PapersT
More Information
Location Mumbai , Pune , Maharashtra
Education Any Graduate / Post Graduate
Experience 7 (yrs)
Industry Financial Services
Job Type : Full-time
Download Gallagher Service Center Llp Placement Papers and Interview Questions
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