Tech Support For Us International Inbound Bpo Contact Centre In Indore Jaipur Call 9779924404 Jobs

Job Details
If you are interested in moving To Technical Support Process or are already working in it but looking for job change , please get in touch and we will be very happy to assist you. Call Sourabh @ 9779924404Graduates or BE/ B-Tech with basic Technical Trouble Shooting Skills can apply for International ProcessKEY RESPONSIBILITIES AND ACCOUNTABILITIES
  • Provide online/offline support for Global Customers.
  • Resolve known customer issues through the use of a knowledgebase, direct use of
  • tools, product user guides, and other reference materials.
  • Be responsible to deliver a high quality, customer-driven, support service resolving
  • customer enquiries at the first point of call wherever possible.
  • Assist customer in resolving any open requests for support, assistance, information on
  • Finances & transactions, etc.
  • Demonstrate ownership and willingness to resolve issues in a timely manner.
  • Demonstrates confidence and willingness to resolve customer requests or queries.
  • Maintain and improve Customer Satisfaction by delivering against those initiatives that have been identified as crucially important during each and every customer support
  • engagement for voice.
  • Deliver First Call Resolution by handling customer requests and resolving customer issues
  • as often as possible during the first contact.
  • Ability to assess customer sentiment at all stages during the communication, to take
  • the lead in escalating an issue on behalf of the customer and to arrange for a supervisor to mediate in the interaction if deemed necessary by you or if requested by the customer.
  • Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism, whilst working towards achieving agreed operational targets.
  • Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve customer issues (escalation points, knowledgebase tools, internal applications etc.)
  • Completes all training and development activities in timely manner
  • Understanding of escalation handling procedures.
All rounds of Interview will be conducted Telephonically.Rotational / Night Shifts for International processShortlisted candidates clearing all telephonic rounds will receive confirmation letter via mailTravel Charges for joining will be reimbursed15 days free guest houseRelocation allowanceNote :- We don't any kind of Fee or Registration Fee or any other charges for our servicesBest Regards,Sourabh BakshiConnecting The Dots+91 9779924404
Qualities Needed for This Jobs
Bpo, Callcenter, International Callcenter, Voice Process, Kpo, Fresher Bpo, Freshers, Csr, Domestic Bpo, International Bpo, Inbound, Kpo, Backend, Chat, Email, Non - Voice, Technical Support, Helpdesk, Desktop Support, Tamil, Malayalam, Night Shift, Bpo Call Center
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Candidate Profile
Job Summary/ Overview Provide A Professional And Efficient Customer Service On Behalf Of Company's Worldwide Customer Services. Utilise Good Customer Service & Technical Skills For Resolving Technical/customer Service Queries For Customers.
Looking for Bachelor Of Technology (b.tech/b.e),12th Class (xii) graduates profile.
Fresher Walkins
More Information
Location Indore , jaipur , Madhya Pradesh
Education Bachelor Of Technology (b.tech/b.e),12th Class (xii)
Experience Fresher
Industry Call Center
Job Type : Full-time
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