Team Leader Team Handling Team Manager Reports Team Management Bpo Jobs

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Job Details
  • Responsible to manage a team of 40 - 70 Team employees.
  • Drive the implementation of the performance measures for the team.
  • Performance Management, Review & Training Needs identification for team members.
  • Track attendance & leave management of the team - Daily/ Weekly respectively (Roster & Attendance Management).
  • Conduct team meetings periodically
  • Conduct one on one with team members (weekly/fortnightly).
  • Conduct daily huddles and document huddle activities with action plans.
  • Ensuring Quality Analysis (QA) action plan closure
  • Handle escalated and unresolved issues
  • Call monitoring and feedback Sessions (minimum 5 evaluations per Associate per month).
  • Provide coaching/feedback & develop action plan for team members per the Performance Management Process/ Policy.
  • Provide feedback to Operations Manager on the performance of team members - Weekly/ Fortnightly/ Monthly.
  • Provide support by taking initiatives like training, taking calls for 2 hours every day, organizing employee engagement events, process presentations, quality initiatives etc.
  • Achieve minimum thresholds (as set by the process) on Process Knowledge Test (PKT) monthly
  • Abide/adhere to ERC Floor policy, ERC process guidelines, HR Policies
  • Abide by the reporting requirements for the National Team and the specified Timelines thereto if any
  • Optimal Email Management
Qualities Needed for This Jobs
Team Leader, Tl, Team Manager, Group Leader, Teamcoach, Team Handling, Assistant Manager, Team Management
Candidate Profile
Greeting From All Area Access Solutions Pvt. Ltd. To Create A Team Of Outstanding Executives And Effectively Lead, Manage And Coach Them Towards Achieving Sales Targets; Make Powerful Sales Presentations And Reports
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location Chennai , Tamilnadu
Education Any Graduate / Post Graduate
Experience 5 (yrs)
Industry Call Center
Job Type : Full-time
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