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Sr Princ It Business Technical Analyst Jobs

Job Details
  • This role will work closely with both the business users and IT Developers of our CRM Platform (Oracle Service Cloud or OSvC)
  • Requests for Enhancements to OSvC will be analyzed and reviewed with consideration of overarching impacts to the organization at large and all business units, details gathered through close conversation with the business users, and formal requirements submitted to the IT Development team
  • An intrinsic understanding of the Developer s process, as well as the capabilities of the CRM system is essential in this process
  • Conversations will also be held, if necessary, with appropriate business leaders and the Support Process Team to ensure approval and alignment
  • Ongoing conversations will continue with the assigned Developer and Business requestors through the LOE, Design, Development, UAT and Deployment Processes
  • POC for offshore IT queries regarding sustain break/fix tickets from the business, as well as urgent questions on enhancements potentially owned by other team members
  • Weekly defect/issue information gathering and remediation meetings with Vendor partners utilizing a VDI connection
  • Extensive work with CRM Integrations via APIs and backend code
  • This role will require an understanding of the nature of API integrations and how they transact between the systems. They will not create/edit the code themselves, but will need a good understanding of these concepts in order to make determinations on any changes/improvements/issues
  • Knowledge of the following integration APIs is a plus
  • Tibco middleware
  • MFT
  • MS Azure SSO
  • NCR
  • Workday
  • Sunguard
  • Support Entitlement systems
Qualities Needed for This Jobs
Business Technical Analyst
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Candidate Profile
* This Role Will Work Closely With Both The Business Users And It Developers Of Our Crm Platform (oracle Service Cloud Or Osvc) * Requests For Enhancements To Osvc Will Be Analyzed And Reviewed With Consideration Of Overarching Impacts To Th
Looking for Any Graduate / Post Graduate graduates profile.
Sample Placement PapersT
More Information
Location Pune , Maharashtra
Education Any Graduate / Post Graduate
Experience 4 (yrs)
Industry Computers / IT
Job Type : Full-time
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