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Service Engineers For The Maintenance After Sales Technical Support Jobs

Job Details
Job Responsibilities
  • Assess hardware and software malfunctions by means of diagnostic tools and customer input
  • Disassemble and reassemble machines to repair or replace worn or malfunctioning components and consumables
  • Drive to customer locations using personal vehicle, managing your own daily route to arrive in a timely manner based on customer location and issue, and maintaining accurate time and mileage records
  • Educate and train customers on replenishment of paper and toner, basic troubleshooting skills and easy fixes
  • Provide excellent customer service, listening carefully to customer concerns and addressing issues until customer is satisfied
  • Update and maintain assigned machines per manufacturer specifications
  • Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools
  • Attend ongoing training events sponsored by company or machine manufacturers to stay up-to-date on the latest technology and repair options

Job Skills & Qualifications
  • High school diploma or equivalent
  • Ability to work productively with minimal supervision
  • Good communication and customer service skills
  • Understanding of tools and technology needed to complete repairs
  • 1-3 years experience in hardware support or repair work
  • 2 or more years in a customer-facing role
Qualities Needed for This Jobs
Service Engineer, Maintenance Engineer, Customer Support, Technical Support
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Candidate Profile
Service Engineer - Excellent Analytical And Problem-solving Skills. Must Be Familiar With All Parts Of The Product As Well As Electrical Or Mechanical Procedures
Looking for Diploma graduates profile.
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More Information
Location Bengaluru / Bangalore , chennai , Karnataka
Education Diploma
Experience Fresher
Industry Computers / IT
Job Type : Full-time
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