Position :- Service Engineer (NORTH INDIA) Type of Inds :- MFG Industrial Cleaning Machines / Equipment Location :- NORTH INDIA JOB CODE :- SERVICE NORTH INDIA My Ids:- email@example.com / MYPROFILE2019@GMAIL.COM Your Job Profile:- The Incumbent should be Technically Qualified, with an Expertise in Servicing or MaintenanceRelated to Heavy Engineering Machineries and Capital goods.Managing entire service and customer care operations with a view to achieve business objectives and ensure top line and bottom line profitabilityEnsuring maintenance of the required stock levels & infrastructure to meet the aboveMonitoring the preparation & implementation of the service policy for rendering effective services to the dealers & customersMaintaining the required stock levels at the locations for meeting the requirementsProviding support to the sales force by providing effective services to their dealers and customersHelping management in preparing the Service Policy by giving required inputsAppraising the factory for the performance of the product in the field and for analysis &improving the quality in line with the requirement of the customersRecruiting people for mini service centers and developing required infrastructure for them to function effectivelyConducting product usage demos and mechanic meets time to time to enhance the confidence in dealers and customersIdentify problems; interpret market trends and regulatory framework.To provide technical service to customers encompassing technical training on product usageDffective complaint handling to customers' satisfaction, this may require investigationsDeveloping action plans to address the same. Customers problems can range from simple to complex Issues within own discipline.Ensure best use of available resources to meet business strategy and identify areas for concern.Frequent decision makingwithin own department, which can impact other departments and activities.Advice and assistance are available when required.Good documentation and communication in Schedule Service planning.Troubleshootingandensuring smooth runningof the Machines without any breakdown.Planning of procurement schedule of thespares requiredfor the Machines.Maintaining thelog book perfectlyand completing the pending works during the Servicing and MaintenanceResponsible foroverall trouble shooting (Mechanical) andPreventiveMaintenance from, RaviDawra / Alka Kamat Prime Placement
Service Manager/engineer , Customer Service/tech Support
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Looking for Any Graduate / Post Graduate graduates profile.