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Mindtree Consulting Jobs For Service Desk L1 Support In Karnataka , Bangalore

Job Details

Job Description :

  • The role requires to provide phone, call and chat support for the end users of one of our prestigious client.
  • This is an L1 role where the incumbent is expected to be aware about ITIL methodologies #Incident, Service Request, Change and Problem.
  • The role demands excellent communication skills # oral and written, good customer handling skills and excellent collaboration skills with ability to work in shift 24X7.
  • The person will contribute towards effective resolution of the issues and fulfilment of the service requests. Ideal candidate must be an experienced professional from same or similar field.
  • He She must possess good knowledge of Windows, Active Directory, O365, Networking basics etc.
  • The person will contribute towards achieving project deliverables (SLAs KPIs Improvements etc.).
  • The ideal candidate must have hands on experience of resolving technical issues over the phone, chat and emails.

Responsibilities

  • Handling Basic L1 level queries from end users
  • Diagnose and quickly resolve a wide range of Windows applications issues
  • Basic troubleshooting knowledge for internet LAN and WAN Connectivity issues
  • When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System
  • Remotely Install, upgrade, support and troubleshoot Windows OS and any other authorized desktop applications on Laptops Desktops.
  • Install, upgrade, support and troubleshoot for printers & related computer hardware.
  • Performs general preventative maintenance tasks on computers, laptops & printers
  • Customize & configure desktop hardware to meet specifications and business standards
  • Email account administration, i.e., account creation and management and distribution lists on Office 365
Candidate Profile

BE/ B.Tech – CSE/ IT/ ECE/ EEE: B.Sc, BCA

Mindtree Consulting is looking for B.E. / B.Tech , BCA / BCM , B.Sc profile candidates.

About Mindtree Consulting
Service Desk L1 Support Jobs in Mindtree Consulting
Mindtree Limited is a global information technology solutions company with revenues of over USD 400 million. Our 11,000 experts engineer meaningful technology solutions to help businesses and societies flourish. Mindtrees consulting-driven approach makes us a strategic partner to over 40 Fortune 500 enterprises.

Short Job Information


Job Title : Service Desk L1 Support
Company Name : Mindtree Consulting
Job Location : Karnataka , Bangalore
Education : B.E. / B.Tech , BCA / BCM , B.Sc
Category : Computers / IT
Experience : Freshers
Post Date : 17 August, 2022
Last Date : 01 October, 2022
Ge Job Alert on : Email - Whatsapp - Telegram

How to Apply for Service Desk L1 Support
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