Senior Customer Support Representative Jobs

Job Details
Job Title:Sr. Customer Support RepresentativeDuration:Full time Location:Hitech City, Madhapur Hyderabad. Start Date:As Soon As Possible (Immediate)Shift timings:Night Shift)Openings:Multiple with experience 4 to 6 years. Job Description:Ensuring that our customers receive timely and accurate responses to their queries raised through various support channels.1.Receive and respond to inbound e-mail, Tickets and live chats; gather and verify required information.2.Actively listen to the customer for registering their request for our product or services.3.Signup / Enroll new customers through phone and email communication.4.Act as central point of contact for all customer support related activities.5.Responsible for simulating customer issues, testing and ensuring resolution by escalating them to the concerned internal Team.6.Understand the gain operational knowledge of the product and services and lead the customers through an enhanced customer experience.7.Drive Positive customer experience by providing proactive support and solutions.8.Ensure confidentiality and discretion is maintained while exchanging information with the customers. You Have1.A bachelor€™s degree in any discipline.2.Excellent verbal and written communication skills in English.3.Ability to listen attentively, understand customer€™s query and tailor the responses to meet customers' specific needs.4.Ability to adopt to fast-paced changing environment.5.Ability to organize and handle multiple tasks with accuracy and timeliness.6.Strong personal computer usage and Internet proficiency skills.7.Ability to work in variety of shifts including days, afternoons, evenings, weekends and holidays.8.Proficiency in typing 35 wpm with accuracy on computer will be an added advantage.9.The ability to performing in a team and effectively interact with people at all levels of the organization.€If you are interested with the above requirement please revert with your updated Resume along with the below details asap to Mail id : skarike@externetworks.com so that we can proceed further. €Contact Person: Shalini-HR Executive€Please send your CV or Resume to skarike@externetworks.com or Call on:040-45456551Current CTC : Expected CTC : Official Notice Period:If shortlisted need to attend F2F interview in Hyderabad on weekdays with one day prior update(Y/N)?Please refer if any of your friend or colleagues interested on the same..Best Regards,ShaliniHR ExecutiveTel: 040-45456551Email:skarike@externetworks.com EXTERNETWORKS Plot No: 1-60/8, Survey No: 72,Road, 1, Image Gardens Rd, Survey of India Colony, Silicon Valley, Madhapur, Hyderabad, Telangana 500081Externetworks.com
Qualities Needed for This Jobs
Customer Support, E-mail, Tickets , Live Chats, Voice Calls, Chat And Email , Customer Executive, Voice Process
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Candidate Profile
We Are Looking For Smart And Talented Individuals For The Position Of Customer Support Representatives (csrs) For Supporting Our Customers Globally Over Voice Calls, Chat And Email Processes.
Looking for Any Graduate / Post Graduate graduates profile.
Fresher Walkins
More Information
Location Hyderabad / Secunderabad , Andhra Pradesh
Education Any Graduate / Post Graduate
Experience 4 (yrs)
Industry Call Center
Job Type : Full-time
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