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Sales Commission - Tower Lead Job Role : This role supports the Sales Compensation Operations team of our client. Ensure project stays on track Anticipate risk and build measures to mitigate them. Ensure SLA and quality commitments are met and address the misses. Track, monitor and analyse project SLA and quality. Liaisons with onsite team to ensure expectations are fulfilled. Handle tower level issues / escalations. Focus on LSS methodologies and improvements. Support for business growth opportunities, Knowledge Management. Provide clarifications / information to auditors, People Management. Mentor team leaders and conduct 1:1 Encourage team leaders for extra initiatives Set goals for team leaders & monitor performance Act as Subject matter expert Managed Customer Query Support/Sales Support/Incentives Management for Sales Team/Sales Order Management Demonstrate Domain expertise for the respective function Managing processes and the metrics on a day to day basis. Knowledge of Sales Compensation process and system, Employee eligibility requirements, understanding of compensation processing and associated tools. Extensive knowledge of leading ERP and Data Maintenance Practices Knowledge of Seller Incentive process administration. Ability to create/present training materials Analytical Skills Managing the team of 55-60 members, including the recruitment, training and attrition of the team members. Manage process and compliance on the organization Quality and Training frameworks Candidate Specifications: Proficiency in MS Excel, MS PowerPoint, MS Outlook, Exposure to ERP tools. Customer Service experience of handling a wide range of diverse, sensitive and confidential activities within a customer facing environment. Delivery of an effective, efficient and timely Seller Compensation service in line with agreed service levels (including payroll schedules), regulatory guidelines and statutory / legal requirements.
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Candidate Profile
Descriptionsales Commission - Tower Lead Job Role : This Role Supports The Sales Compensation Operations Team Of Our Client. Ensure Project Stays On Track Anticipate Risk And Build Measures To Mitigate Them. Ensure Sla And Quality Commitments Are M
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More Information
Location Bangalore , Karnataka
Education Any Graduate / Post Graduate
Experience 12 (yrs)
Industry Human Resources
Job Type : Full-time
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