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Quality Analyst(voice Calls Audit)-jp Nagar Jobs

Oloop Technology Solutions Private Limited
Job Description
Job Description:
    Dear candidate,

    We have urgent requirement for Quality Analyst for Rupeek

    Salary: Upto 4 Lacs

    1 to 3 years

    Job Title:
    Quality Assurance Analyst Department: Growth

    Languages :1. Telugu +Kannada+ English Mandatory (Hindi language knowledge is good to have)
    2. Tamil + Kannada+English Mandatory

    Job Description:

    • Quality Assurance Analyst (QA) is responsible for assessing the quality of the
    • performance of our call center associates who deal with our existing and potential
    • customer.
    • QA will monitor inbound and outbound call responses to assess associates demeanor,
    • technical accuracy, customer service performance, and conformity to company policies
    • and procedures.
    • This individual will assist in developing, creating and implementing call center quality
    • processes and procedures; as well as making recommendation for enhancements to
    • training materials as needed to enhance the overall customers experience.
    Job Accountabilities and Tasks:
    1. Performs call monitoring and provide trend data to contact centre team
    2. Uses quality monitoring data management system to compile and track performance at
    3. team and individual level
    4. Provides actionable data to various internal support groups as needed
    5. Coordinates and facilitates call calibration sessions for contact center team
    6. Provides feedback to call center team leaders and managers
    7. Prepares and analyzes internal quality reports for management staff review
    8. Perform other duties as assigned
    9. Experience:
    10. Work experience of 2+ years in a call center setup as a QA
    11. Experience in sales environment is a plus

    If you need any clarifications / information, please do get in touch
    with us.or call to 9182886335

    Pls Forward your Updated Resume to

Desired Candidate Profile
    Please refer to the Job description above
Qualities Needed for This Jobs
Quality Analysis, Call Monitoring, Quality Monitoring, Contact Center, Feedback, Customer Service, Quality Assurance, Inbound, Training, Calling
Candidate Profile
Job Description: Dear Candidate, We Have Urgent Requirement For Quality Analyst For Rupeek Salary: Upto 4 Lacs Expereince: 1 To 3 Years Job Title: Quality Assurance Analyst Department: Growth Languages :1. Telugu +kannada+ English M
Looking for Any Graduate / Post Graduate graduates profile.
2019-01-11 to 2019-03-12
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More Information
Location Bangalore , Karnataka
Education Any Graduate / Post Graduate
Experience 1 (yrs)
Job Type : Full-time
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