Job World Jobs For Mega Walk Ins For Service Desk Bangalore Location Salary Up To 7 5lpa Call 8595849767 In Bengaluru / Bangalore, Chennai

Location - Bangalore ,Hyderabad , Kochi & Chennai

Salary - 7.5 LPA + NSA Need ITIL/MCP Foundation Certified

Any Graduate can Apply
Any Candidate from any location Can apply who can relocate to Bangalore
Work mode - WFH for sometime rest depends on situation
*****************Active directory Experience ( Mandatory )Must Have********************

Job description:-

Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills
Should have knowledge on basic desktop issues, printer installations, Active Directory, Exchange, Hardware issues, Wireless issues.
Willingness to work in any shifts including night shifts
Accountable to answer customer requests and assisting customer either by email/chat or over the phone
Should be flexible for voice support
Ability to understand customer issue and route to appropriate team
Should be ITIL/ MCP Foundation certified
Must be a strong cross-team collaborator
Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement
Basic knowledge about Systems, backup and Network
Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's