Infosys Bpm Ltd Hiring Customer Support Non Voice / Voice Order Management Bangalore 19th Nov 19 Jobs

Infosys BPM Ltd is hiring for Customer Support-Non Voice / Voice - Order Management- Bangalore location from 19-Nov-19Note: Reference DS-Mythri (mention on top of your CV before submit your candidature)Disclaimer:1. Laptop or any electronic device is not permitted with campus2. Original Government ID card is must for Security Clearance .Please ask your friends /Colleagues also to walk for the drive if their profile matches the requirementPoint of Contact: Hemlata Job details : Designation: Process SpecialistProcess : Order Management €“ VoiceJob Location : BangaloreQualification : Any graduateShifts : 24*7Experience : 2 to 8 YearsSkills required:€Exceptional communication skills including rapport building, use of customer centric language; demonstrating appropriate urgency; Active listening skills, questioning, driving understanding and clarification of customers€™ needs€Excellent business English comprehension and communication skills, including ability to conduct professional phone conversation in business English €Advanced Proficiency level in written English for business communication€Excellent verbal and written business communication kills in any other contracted language, where applicable€Ability to handle difficult situations, diffuse customer conflict by showing empathy; properly positioning no in enforcing business rules that must be followed and offering alternative solutions where appropriate€Quick learner who easily applies problem-solving, critical thinking and analysis skills€Flexible and adaptable to adjust as the business evolves; able to quickly and effectively implement changes €Detail-oriented with ability to process complex transactions€Self -motivated and drive to succeed with natural curiosity, initiative and tenacity to drive issues to closure€Ability to engage and facilitate activities of others, follow up to understand status and help to course-correct to meet expected delivery date€Excellent time management skills, ability to juggle multiple tasks while maintaining composure €Computer literacy including experience with case management systems, email, chat, Windows- based applications; ability to effectively navigate multiple systems at once to accomplish a task Intermediate MS Office skills, Intermediate to Advanced MS Excel skills, including V-lookup, Pivot tables, and formulasPoint of Contact: RamyaJob details : Designation: Process Specialist Process : Order Management €“ Non Voice Job Location : Bangalore Qualification : Any graduateShifts : 24*7 Experience : 2 to 4 YearsResponsibility:€Understand and translate the need to client€™s work requirement, and set proper expectations about delivery time€Collaborate with cross-functional partners, client and vendor representatives along with other resources in support of successful customer outcomesSkills€Excellent communication skill and work experience in Order Management experience€Good track record of executing varied and complex services and business processes€Should have experience in teams of various skills, abilities, backgrounds€Intermediate MS Office skills, Intermediate to Advanced MS Excel skills, including V-lookup, Pivot tables, and formulas.€Experience in case management systems, email, chat, Windows- based applications; ability to effectively navigate multiple systems at once to accomplish a taskMandatory Documents: Carry a printout of this mail along with your profile. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). Marks sheets (10th, 12th, UG & PG if any) Experience letters, 3 months€™ pay slips, relieving letters if any with previous company Thanks.Regards,MythriSr. Recruiter Talent Acquisition TeamInfosys BPM Ltd