Infosys Bpm Ltd Hiring Customer Support Non Voice / Voice Order Management Bangalore 19th Nov 19 Jobs

Job Details
Infosys BPM Ltd is hiring for Customer Support-Non Voice / Voice - Order Management- Bangalore location from 19-Nov-19Note: Reference DS-Mythri (mention on top of your CV before submit your candidature)Disclaimer:1. Laptop or any electronic device is not permitted with campus2. Original Government ID card is must for Security Clearance .Please ask your friends /Colleagues also to walk for the drive if their profile matches the requirementPoint of Contact: Hemlata Job details : Designation: Process SpecialistProcess : Order Management €“ VoiceJob Location : BangaloreQualification : Any graduateShifts : 24*7Experience : 2 to 8 YearsSkills required:€Exceptional communication skills including rapport building, use of customer centric language; demonstrating appropriate urgency; Active listening skills, questioning, driving understanding and clarification of customers€™ needs€Excellent business English comprehension and communication skills, including ability to conduct professional phone conversation in business English €Advanced Proficiency level in written English for business communication€Excellent verbal and written business communication kills in any other contracted language, where applicable€Ability to handle difficult situations, diffuse customer conflict by showing empathy; properly positioning no in enforcing business rules that must be followed and offering alternative solutions where appropriate€Quick learner who easily applies problem-solving, critical thinking and analysis skills€Flexible and adaptable to adjust as the business evolves; able to quickly and effectively implement changes €Detail-oriented with ability to process complex transactions€Self -motivated and drive to succeed with natural curiosity, initiative and tenacity to drive issues to closure€Ability to engage and facilitate activities of others, follow up to understand status and help to course-correct to meet expected delivery date€Excellent time management skills, ability to juggle multiple tasks while maintaining composure €Computer literacy including experience with case management systems, email, chat, Windows- based applications; ability to effectively navigate multiple systems at once to accomplish a task Intermediate MS Office skills, Intermediate to Advanced MS Excel skills, including V-lookup, Pivot tables, and formulasPoint of Contact: RamyaJob details : Designation: Process Specialist Process : Order Management €“ Non Voice Job Location : Bangalore Qualification : Any graduateShifts : 24*7 Experience : 2 to 4 YearsResponsibility:€Understand and translate the need to client€™s work requirement, and set proper expectations about delivery time€Collaborate with cross-functional partners, client and vendor representatives along with other resources in support of successful customer outcomesSkills€Excellent communication skill and work experience in Order Management experience€Good track record of executing varied and complex services and business processes€Should have experience in teams of various skills, abilities, backgrounds€Intermediate MS Office skills, Intermediate to Advanced MS Excel skills, including V-lookup, Pivot tables, and formulas.€Experience in case management systems, email, chat, Windows- based applications; ability to effectively navigate multiple systems at once to accomplish a taskMandatory Documents: Carry a printout of this mail along with your profile. Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport). Marks sheets (10th, 12th, UG & PG if any) Experience letters, 3 months€™ pay slips, relieving letters if any with previous company Thanks.Regards,MythriSr. Recruiter Talent Acquisition TeamInfosys BPM Ltd
Qualities Needed for This Jobs
Customer Service, Customer Support, Customer Care, Order Management, Order Processing, Order Fulfillment, Voice, Voice Support
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Candidate Profile
Interview Date: 19-nov-19 Interview Time: 10:30 Am To 1pm Interview Venue: Infosys Bpm Ltd., No.785 , Ground Flr, Axis Sai Jyoti, 15th Cross Road, Outer Ring Rd, Sarakki, 1st Phase, Jp Nagar Metro Station, Bengaluru, Karnataka 560078
Looking for Any Graduate / Post Graduate graduates profile.
Sample Placement PapersT
More Information
Location Bangalore , Karnataka
Education Any Graduate / Post Graduate
Experience 2 (yrs)
Industry Call Center
Job Type : Full-time
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