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Hiring Quality / Team Lead/ Social Media/ Trainer/ Asst Mgr / Ops Manager- Jobs

Jobs Territory
Job Description
Quality Assurance Analyst",
Location: Bangalore
Auditing inbound and outbound calls.
Drafting value-adding methods for improving the Quality of the operational teams.
Leading the Calibration Process between the Operations and Quality Team.
Resolving the issues with the Operations and the Quality Team in the Engagement.
To check and measure associates performance on daily basis and accordingly provide effective feedback.
Releasing reports (Dashboard, Training Need Information, Quality Health Check and Quality Summary).
Prepared Quality Sheets
Direct report to the TL/Manager - Process Excellence, responsible for managing performance aspects of the process.
Trainer/Process Trainer
We are hiring For the Designation: - Sr. Trainer/Trainer
Location: -Bangalore
Job Summary: - Person will be responsible for conducting new hire training and refresher for existing population in the LOB. Person in this role will be responsible for facilitating, organizing and delivering training for all processes within the LOB.
Experience: - Min 3-5 Years
Key Responsibilities: -
Responsible for training delivery to new hire batches
Audit calls and share feedback to improve performance
Preparing and updating training related reports
Actively participates in all training & process level initiatives
Work closely with the operation teams to improve process performance
Participating in calibration session with all functions to drive consistency in feedback
Conduct TNI and TNA analysis across LOB to identify training needs
Developing and updating process level training content
Update dissemination
Conducts weekly and monthly refresher
Team Leader Inbound
Objective: To manage inbound customer care team in conjunction with organizational goals and
Location: Bangalore
Key Responsibilities:
1. Deliver SLA & KPI
2. Manage & motivate a quality team of 10 - 15 inbound operator.
3. Ensure operator are delivering individual inbound calls target, SLA & KPI
4. Maximize Productivity
5. Monitoring calls, giving feedback, Preparing reports and report to management on areas of improvement.
6. Conducting team meetings, pre/post/mid shifts, BPS.
7. Create future prospects for company.
Team Leader Outbound
Desired Profile: -
Candidate should have excellent communication and interpersonal skills.
Should have worked on Dialer ( Any dialer )
Roaster managment , Shrinkage, Attritiom , Performance Reports.
Strong analytical skills
Exposure in Genesys dialer and its dialing filters is preferred.
Hands on experience MS-Office applications like Word, Excel, PPT etc
Assistant Manager Operations
Experience:-7-10 years
Location: Bangalore
Supervise and manage Call Center Outbound team & to deliver continuous result
Controlling absenteeism / shrinkage
Handling a team of 5+ TL's and operators( 60+) reporting to TLs
Analyze daily / weekly reports - MIS
If you're interested in the above role, Please feel free to email for call below at the following numbers,

Ramya @ 9342568218
Radhika @ 9916205266
Rupal @ 8104150119
Mrinalini @9916382521
Jennifer @ 9620888401
Priyanka @ 7406701777
Manjula Rao @ 7406644771
Qualities Needed for This Jobs
Process Trainer, Social Media, Social Media Executive, Quality Assurance, Quality Analyst, Quality Auditor, Quality Coach, Team Leader, Tl, Assistant Manager, Team Manager, Group Leader, Team Leader Inbound
Candidate Profile
Greetings From Jobs Territory, We Have Following Open Positions With Few Of Our Clients
Looking for Any Graduate / Post Graduate graduates profile.
2018-08-03 to 2019-01-31
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More Information
Location Bangalore , Karnataka
Education Any Graduate / Post Graduate
Experience 3 (yrs)
Job Type : Full-time
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