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Hiring For Technical Support Associate International Nonvoice Process Rotational Shift Pune Jobs

Impec Consulting Solutions
Job Description
Impec Consulting SolutionsHiring for Technical Support Associate - International NONVoice Process,rotational Shift - Hyderabad/Pune- HR Anuvamshika-9652986533Position : Technical Support Executive (Non-Voice) / Email & Chat SupportPackage(CTC) : 1.44 lpa to 2.4 lpa + (incentives based on performance)Experience : 0 to 2 years (International)Shift Timings: Rotational shiftQualification : Intermediate/GraduateType : Email & Chat SupportTyping Speed : 30WPMTransport: Two-way Cab (Home pick & drop)Working Days : 5 days (Rotational)Location : Hyderabad/PuneJob Role: €Provide customer service for electronic products such as High-definition Consumer goods, Smart phones and Tablets. €Provide technical assistance through web-chat and email-based communication tools. Job Responsibilities: €Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines. €Troubleshooting and resolving customer service issues and schedule field service calls when necessary. €Adhering to quality and performance standards. €Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service. €Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines. €Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries. €Documenting customer transactions accurately and in-time in related customer and business tools. €Collaborating with team members and cross functional teams as per the business need. €Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process. Benefits:€Paid Training€Competitive Pay€Health Insurance€Paid Time Off€Relaxed Dress Code€Monthly Incentives€Company-Wide Rewards Program€Lucrative Employee Referral ProgramSend your C.V onHr1@impecconsulting.com andcan reach me onHR Anuvamshika#9652986533
Qualities Needed for This Jobs
Customer Service Executive (non-voice) , Technical Support Representative (non- Voice)
Candidate Profile
Impec Consulting Solutions is looking for .
Looking for Any Graduate / Post Graduate graduates profile.
2019-02-19 to 2019-04-20
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More Information
Location Pune , Maharashtra
Education Any Graduate / Post Graduate
Experience 0 (yrs)
Industry
Job Type : Full-time
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