Impec Consulting SolutionsHiring for Technical Support Associate - International NONVoice Process,rotational Shift - Hyderabad/Pune- HR Anuvamshika-9652986533Position : Technical Support Executive (Non-Voice) / Email & Chat SupportPackage(CTC) : 1.44 lpa to 2.4 lpa + (incentives based on performance)Experience : 0 to 2 years (International)Shift Timings: Rotational shiftQualification : Intermediate/GraduateType : Email & Chat SupportTyping Speed : 30WPMTransport: Two-way Cab (Home pick & drop)Working Days : 5 days (Rotational)Location : Hyderabad/PuneJob Role: Provide customer service for electronic products such as High-definition Consumer goods, Smart phones and Tablets. Provide technical assistance through web-chat and email-based communication tools. Job Responsibilities: Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines. Troubleshooting and resolving customer service issues and schedule field service calls when necessary. Adhering to quality and performance standards. Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service. Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines. Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries. Documenting customer transactions accurately and in-time in related customer and business tools. Collaborating with team members and cross functional teams as per the business need. Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process. Benefits:Paid TrainingCompetitive PayHealth InsurancePaid Time OffRelaxed Dress CodeMonthly IncentivesCompany-Wide Rewards ProgramLucrative Employee Referral ProgramSend your C.V onHr1@impecconsulting.com andcan reach me onHR Anuvamshika#9652986533
Qualities Needed for This Jobs
Customer Service Executive (non-voice) , Technical Support Representative (non- Voice)
Impec Consulting Solutions is looking for .
Looking for Any Graduate / Post Graduate graduates profile.
2019-02-19 to 2019-04-20