Genpact Mega Walk In Drive For Ar Collection Process Jobs

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Job Details
Genpact Mega Walk in Drive for AR- Collection Process
Work Location : Delhi/NCR

Inviting applications for the role of PD - Collections


Responsible for fielding incoming calls with queries and payment requests. Working with different departments to resolve the disputes. Sending emails, faxes or making phone calls to send/ receive documents from the customers for dispute resolution. Categorizing dispute in ERP and provide inputs for the report
Walk-in Date : 24th & 25th July 2019
Walk-in Timings : 11am to 2pm.
Contact Person : Gaurav : 8860565000

Venue :

Genpact, 22B, Sec-18,Udyog Vihar, Gurgaon
Landmark : Near Airtel
Nearest Metro Station : Iffco Chowk & MG Road Metro Station
Please mention " gaurav " as reference on top of the resume
Responsibilities :
€Receive customer payments (primarily via incoming calls)
€Responding to email/SFDC queries related to disputed invoices / deductions claimed
€Research and analyze the disputes/deductions in ERP JDE
€Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
€Documenting notes in GetPaid
€Follow-up with customers via email, fax or phone to provide documentation
€Provide statements, invoice copies, electronic reports to customers as requested
€Provide billing data (ie invoice copies, statements, etc) upon request from customer to facilitate payments
€Process or submit adjustments / write-offs based on DOA
€Collects and updates customer contact information
€Researches unallocated cash and works with internal team to get applied
€Identify opportunities and recommend solutions for process and automation enhancements

Qualifications

Minimum qualifications

€Day to day communication with business partner / relevant counter parts and with business leads wherever required
€Ability to interact with customers via phone, email, SFDC and GetPaid
€Basic Excel & Outlook skills along with accurate & fast data input ability (30-35 words per minutes with > 95% accuracy)
€Understand full OTC cycle
€Knowledge of GetPaid and/ or JDE Systems will be helpful
€Excellent verbal and written communication skills (English language)
€Customer Oriented in resolving process related requirements
€Willingness to work in US Working hours / Graveyard Shift

Preferred qualifications
€Customer relationship management skills
€Detailed / Multi-task oriented, Problem Solving Skills
€Innovative and reliable
€Team-player as well as the ability to be self-directed
€Experience in Collection and Dispute Management process. Ability to train team members
€Good Communication skills and CEF-B2/C1 level language proficiency (English)
Documents to be carried :
€2 UPDATED COPIES OF RESUME
€ID PROOF ORIGINAL (AADHAR IS MANDATORY )
€2 XEROX COPIES OF ID PROOF
€2 PASSPORT SIZE PHOTOGRAPHS
€LAST 3 MONTHS PAY SLIPS (IF ANY)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube
Qualities Needed for This Jobs
Ar- Collection, Ar Collections, Credit, Billing
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Candidate Profile
Responsible For Fielding Incoming Calls With Queries And Payment Requests. Working With Different Departments To Resolve The Disputes. Sending Emails, Faxes Or Making Phone Calls To Send/ Receive Documents From The Customers For Dispute Resolution.
Looking for Any Graduate / Post Graduate graduates profile.
Fresher Walkins
More Information
Location Delhi , Delhi
Education Any Graduate / Post Graduate
Experience Fresher
Industry Call Center
Job Type : Full-time
Download Genpact India Placement Papers and Interview Questions
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