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Job Details
#LI-CTSINDIA
Deputy General Manager - B&L
Qualification:Graduate/MBA/ MCA/BCA/BTech
Responsibility:
Business / Customer:-Acts as L4 point of contact for escalation
  • Accountable for entire Account(s) deliverables.
  • Engage with Client/customer to anticipate issues and needs of the customer related to the account(s).
  • Follows customer profitability practices such as Cost optimization methods, consistent improvement in CP, productivity & quality benchmarking, periodic target revision etc.
  • Implements measures to optimize seat utilization.
  • Participate in People & revenue forecasting.
  • Efficiently manage rampup & rampdowns of the project.
  • Work with Business Enabling teams appropriately to ensure Business needs are addressed.
  • Responsible to handle escalations in case of any miss in deliverables and ensure CAPA is in place.
  • Work with PEX teams on driving the Process improvement projects and responsible for effective implementation of all the automations/process changes.
  • Accountable for effective implementation of all the Cognizant initiatives to enhance the existing methodology.

Project / Process:'- Ensure Organizational index for Innovation/Ideation from self & team are met
  • Manage rapid change in a diverse and fastpaced environment.
  • Identify cost optimization opportunities and plan to manage the same.
  • Suggest & Plan implementation of new technology practices such as internal knowledge sharing portals, Information Security practices, automated production metric generation etc to enhance process efficiency & cost optimization.
  • Responsible for overall billing and invoicing & annual planning of resource / infrastructure requirements (like workspace, delivery location expansion).
  • Review process audit findings and take corrective action to prevent negative results.

Knowledge Management:- Drive Best Practices and implement the same between the projects
People/Team Management:- Address and / or escalate (to HR, etc) all queries and feedback arising from teams
  • Delegate/assign tasks to team members and ensure optimum accuracy is achieved in all the deliverables.
  • Work on appropriate mentoring/coaching and grooming of direct reports to move on to the next level.
  • Identify and develop promotable resources from within the team.
  • Do skip level with the team to understand any challenges faced.
  • Address and / or escalate (to HR, etc) all queries and feedback arising from teams.
  • Drive entire team to be 100% compliant on Go Perform.
  • Conduct 101 with direct reports and performance appraisals.
  • Identification of training needs/training plan/records.

Good To Have Skills
  • Appraisl&Valutn funcs(MortgLn)
  • Application Management-MortLn
  • Mortgage Loan
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Candidate Profile
#li-ctsindiadeputy General Manager - B&lqualification:graduate/mba/ Mca/bca/btechresponsibility:business / Customer:-acts As L4 Point Of Contact For Escalation * Accountable For Entire Account(s) Deliverables. * Engage With Client/custo
Looking for Any Graduate / Post Graduate graduates profile.
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More Information
Location India , Mumbai India , Mumbai
Education Any Graduate / Post Graduate
Experience Fresher
Industry Computers / IT
Job Type : Full-time
Download Cognizant Technology Solutions India Pvt Ltd Placement Papers and Interview Questions
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How to Apply
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