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Customer Support Manager (usd $100k/yr) - Online Hiring Event - Remote Work Jobs

Crossover Markets Dmcc
Job Description
Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It€™s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent.


In this role, coaching is key, and we are looking for exceptional people. Managers who are excited by the mission of developing teams. You will share our values and can keep pace. You will shape the approach and quality bar we need to ensure our customers are satisfied with our services, no matter where they are in the world
Depending on the situation your day could start with:
  • 1:1 meetings where the metrics are reviewed, feedback on the call and ticket analysis is given; and any blockers that agents have been discussed
  • Ad-hoc meetings: when agents need help/guidance on a specific topic (from soft-skill advice to technical product information)
  • Weekly meetings: enforcing team updates, process changes, and/or improvements

Candidate Requirements
  • Bachelor€™s degree or equivalent
  • Advanced English level is required
  • 7+ years of software support experience managing +15 L1/L2 software support agents
  • Experience with deep diving for >500 tickets volume per week
  • Experience writing technical knowledge base articles and playbooks
  • Strong leadership and presentation skills
  • Excellent soft skills, including critical thinking, decision making, and conflict resolution
  • Committed to self-development and the professional growth of others
  • A passion for creating work in a process-driven way and working with team members to continuously improve the process
  • Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions

BOOTCAMP PROGRAM
When you apply to a role in Crossover, you go through a series of online tests, usually during the online hiring event.
If you pass those tests, you will be offered an opportunity to join our paid training program that lasts 4 full-time weeks.
It is a unique opportunity to learn about the Crossover culture, tools, processes and expectations. It is an intensive training program for only the best graduates. If you graduate from Bootcamp, you will be offered a choice of several positions with the Crossover teams.

Join our community of remote professionals!
We have over 4,000 Crossover team members and are growing our network around the world.
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Qualities Needed for This Jobs
Customer Service Manager, Customer Support, Technical Support, Customer Support Executive, Technical Support Team Lead, L1 Engineer, L2, Software Support Engineer, English, French, German, Czech, Remote Work, Group Leader
Candidate Profile
We're Running An Online Hiring Event This Saturday To Hire Customer Support Managers (usd $100k/yr). This Event Will Include All Testing Required To Apply For The Role.
Looking for Any Graduate / Post Graduate graduates profile.
2018-10-14 to 2018-12-13
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More Information
Location Bengaluru / Bangalore,hyderabad / Secunderabad
Education Any Graduate / Post Graduate
Experience 4 (yrs)
Industry Computers / IT
Job Type : Full-time
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