Customer Service Representative (Clinical)- Medical Device Helpdesk Support
Work Location - C-2, Sector 59, Noida
Saturday to Wednesday (5 Days)
6 AM to 3 PM IST (Early Morning Shift)
Bachelor's Degree in any field.
Nursing/Pharma/Biotech/related domains are preferred but not a requirement
Minimum of 4-6 years (Customer Service in BPO environment)
Experience in handling in-bound technical support/helpdesk calls in an international/domestic BPO
Troubleshooting of medical devices/equipment in hospitals/health care centers/pharmaceutical domain/call center environment
Supporting customers in troubleshooting of medical devices/related equipment over the internet/phone.
Resolving customer complaints based on SOPs/Procedures/Knowledge assimilated during training & accurately documenting the call including:
Solution/Steps/Procedures performed on the devices to solve the issue.
Escalation Notes for supervisor in case query was not resolved.
Responsible for daily reporting of all the calls received and resolutions provided and share critical/escalation calls with supervisor for next day follow up to ensure issue was fixed without reoccurrence.
Perform customer/patient satisfaction surveys to obtain feedback for improvement.
Excellent communication skills and command over English Language.please share your resume at email@example.com
Customer Service Orientation
Punctuality and ability to complete tasks as per deadlines.
Timeliness - reporting to workplace as per reporting instructions.
Last date to apply : 2020-11-14
Medical Devices, Calling , Feedback, Customer Service Orientation, Communication Skills, Call Center, Healthcare, Technical Support
Customer Service Representative (clinical)- Medical Device Helpdesk Supportposition Details:work Location - C-2, Sector 59, Noidasaturday To Wednesday (5 Days)6 Am To 3 Pm Ist (early Morning Shift)education (required)bachelor's Degree In Any F
Looking for Any Graduate / Post Graduate graduates profile.