Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
Respond to basic queries referring to senior colleagues where appropriate.
Contribute to the completion of the teams workload.
Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
Undertake duties at a similar level as required.
Ensure compliance with Equinitis procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
Always to undertake the duties of this role in accordance with the requirements of the companys Regulators, including FCAs Principles for Business.
Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
Ensure that all work is undertaken within the quality system.
Ensure that work and ethetics comply with all security arrangements both physical and information
Voice Process, Voice Support, Customer Support, Customer Care, Customer Service, Inbound Customer Service, Inbound Process, Voice Support Executive, Outbound Calling, International Voice, International Support
To Assist Shareholders Buying And Selling Shares In Accordance With Predetermined Procedures And Service Standards Under Appropriate Guidance And Directio
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