Troubleshoot and solve issues for Google’s corporate resources, tools, operating systems and applications both locally and remotely.
Work with service owners and customer teams to plan and implement service/application upgrades and changes.
Develop solutions to operational and user productivity issues via automation or process improvements.
Support IT infrastructure related projects such as server or network upgrades, office relocations and expansions.
Travel occasionally to provide IT support in distributed offices.
Bachelor’s degree or equivalent practical experience.
Experience in troubleshooting issues for two operating systems (e.g., Linux, Mac, etc.).
Experience in troubleshooting with applications and in a networked environment.
Ability to travel as required.
Experience with scripting languages (e.g., Python).
Effective customer service, organizational, prioritization, multitasking, communication and leadership skills.