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Job Details
Operations - Team Leader
CTC 8 12 lacs p.a + (4-5k p.m) night allowance
An incredibly rare opportunity for a growth-obsessed Operations expert to join a well-funded Education Technology start-up backed by bulge-bracket VCs and an award winning management team. The role is ideal for someone looking to accelerate their career progression well ahead of the normal curve by seeing a high-growth global business being built from scratch.
The founder is highly reputed with a blue chip pedigree and a history of successful exits. Prototype and Phase 1 has blockbuster results, targeting an immediate $1.1+ Billion market, enabling tremendous experience and wealth generation in a short time.
Requirements: Immediate joining required
Field: Education Technology. Product is a blockbuster and has shown tremendous conversion potential (20%+) allowing significant upside for a passionate, high-energy growth hacker.
Job summary:
Lead a team of 12 people which resolves customer/teacher queries through chat, email or phone call. Queries are technical in nature and require understanding of basic hardware/software issues as well as operating ops panel
Drive targets through incentive, performance management of team and strong analytics.
Improve efficiency of the system by suggesting and executing new solutions.
Role & Responsibilities (teacher recruitment):
Lead a team of 12 strong operations managers to provide top notch experience to customers / teachers
Deep performance management of team to achieve Six Sigma output
Coordinate with tech, curriculum and cross functional teams to resolve customer issues
Skills (common):
Very high on Detail orientation
Strong Analytical skill
Target oriented & Customer obsession.
Recruitment Method
1. 3 Round of Interviews shortlisting by Company Recruiter, Senior Team Member, and Director, Ops
Graduate in Computer Science/IT or strong passion for devise and software tech debugging
Min. 3 years relevant experience (team leader experience in BPO/IT company)
Working hours
8am to 5pm or 4pm to 1am or 12am to 9am.
6 days working
1 weekday off
Qualities Needed for This Jobs
Team Leader, Team Manager, Assistant Manager
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Candidate Profile
Lead A Team Of 12 People Which Resolves Customer/teacher Queries Through Chat, Email Or Phone Call. Queries Are Technical In Nature And Require Understanding Of Basic Hardware/software Issues As Well As Operating Ops Panel
Looking for Bachelor Of Computer Application (b.c.a) graduates profile.
Sample Placement PapersT
More Information
Location Mumbai , Maharashtra
Education Bachelor Of Computer Application (b.c.a)
Experience 3 (yrs)
Industry Call Center
Job Type : Full-time
Download C P Careers Private Limited Placement Papers and Interview Questions
How to Apply
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