We are looking for a Application Support Analyst to perform a variety of tasks.The role involves participation in the complete life cycle of support issues from initial investigation, recreation, SQL scripting for data solutions, testing and
liaision with the clients regarding delivery of fixes.
Key tasks include:
-Examining relevant log files stored on Unix server
-Recreating issues on a test system
-Running SQL queries against Oracle database to extract data
-Understanding clients business processes
Resolving issues e.g.
-Making configuration amendments
-Providing SQL scripts for data amendments
-Writing temporary workaround scripts
-Making code changes
Testing and delivery of software releases
-Installation of patches
-Writing, executing & documenting test cases
-Delivery of releases to the customer
Answering technical queries
We are seeking natural problem-solvers, who enjoy customer contact and are good team players, to resolve issues on behalf of our clients that result from their use of Cerillion software maintaining good customer service at all times.
This is an excellent opportunity for anyone who enjoys working in a client-facing environment investigating and resolving real client issues. We encourage our staff to work on multiple customers and functional areas providing them an endto-end understanding of the BSS industry. Given that Cerillions head office is in the UK with a worldwide customer base, a willingness to travel internationally is essential.
We are seeking candidates who are from a computer science background. The ideal candidate will have at least 3 to 5 years software support or development experience in the Telecoms industry with strong technical, analytical, interpersonal and problem solving skills. We will expect the candidate to work in rotating shifts.
Education, qualifications & special training
Educated to degree level (or equivalent)
Technical skills required:
Experience of developing with atleast
on of the following software languages:
VB, C, Java, C#, ASP.NET
Excellent communication skills
Problem solving skills
Ability to multitask
Organisation skills and flexibility
Strong Customer facing skills
Looking for Any Graduate / Post Graduate graduates profile.