Call Aisha @ 9538429000
Job Description :
Technical Support Specialist
Are you a customer service professional with an interest in technology? If so, this could be the role for you.We are looking for a self-motivated individual with excellent technical background. Our Technical Support Specialist will provide Multi-level assistance by diagnosing and troubleshooting software as well as hardware problems from our customers with the goal of providing the best solution.
** In this role you will be
Troubleshoot customers software application and/or hardware support, configuration and utilization guidance by email/telephone, remote access and diagnostics
Resolve Hardware, Software Technical, troubleshoot Laptop Desktop, Networking
Troubleshooting network problems like network errors, connectivity issues.
Assembling, installing and troubleshooting computer hardware.
Installing, troubleshooting & maintaining of operating system, Laptops and notebooks
Installing and managing Applications on Remote.
Troubleshooting Internet Problems Both Internet, Intra-Net & VPN.
Managing customer expectations regarding estimated response times
What were looking for ?
Minimum of 6 months of experience with Technical Support for international customers
The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
Demonstrated ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
Responsible to provide excellent customer service, solving questions and complaints related to electronic products including high definition consumer goods
Excellent communication skills and high emotional intelligence
Personal interest in consumer electronics and IT related products and services
Collaborates with customers and advises about technical issues. Answers questions regarding issues, and makes recommendations
Excellent Problem Solving and Customer Service Skills
Ability to think creatively and should have positive attitude.
Strong analytical & Interpersonal skills
Best in the industry pay
Performance based incentives
Excellent growth opportunities from internal IJP's
Regular Rewards and Recognition Program
Monthly Employee Engagement Activities
Free unlimited meals
Free transportation (both ways) for maximum ease
Security Escort for women taking Company cab post 9PM
Housing conveyance allowance
**Perks and Benefits
Free Transportation & food provided , Monthly Incentives
Qualification : 12th / Grad
Languages : Excellent communication in English
Shift : US rotational
Off : 2 days offs
Cabs : 2 way cabs
Location : Bannergatta road
Salary : freshers 18k // Experienced up to 4.5 L + incentives (technical support )
freshers 18 k // experienced 4 L take home + incentives ( customer support )
For more Details Call or Whats app Aisha @ 9538429000
Technical Support, Technical Support Executive, Customer Support, International Call Center, Voice Process, Customer Care Executive, Customer Support, Customer Service
Hiring For Graduates & Undergraduates Technical Support / Customer Support With 2 Way Cabs Us Shift @ Bannergatta Road. Call Hr Aisha @ 9538429000
Looking for Any Graduate / Post Graduate graduates profile.