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Associate Client Support Specialist Jobs

Teamlease Services Private Limited
Job Description
Note: The job will be purely in Night Shift.
We are looking for candidates with client support related incoming requests, respond and resolve client issues through incident recognition, research, case resolution, escalation and follow up.
Major Responsibilities/Activities:
€Troubleshoot issues within the proprietary software to accurately identify root-cause through researching, testing, and replicating issues reported with a focus on the tactical and strategic impact to the customer.
€Triage in-bound phone support related issues.
€Track customer interactions 100% to keep accurate records of impact for future growth of team.
€Effectively prioritize and escalate tickets to other internal groups with detail and supporting documentation, ensuring that service level agreements are met
€Manage Support Cases in the Customer Relationship Manager (CRM)
€Clearly communicate updates on case or resolution in layman€™s terms directly with customers in writing or via phone.
€Act as a Customer Advocate to identify opportunities to educate customers on how to better use the system tools and increase utilization.
€Collaborate with Senior Tier 1 and other Tier 1 team members and on resolutions as necessary.
€Maintain Departmental Standards for Quality and Satisfaction Metrics
€Utilize Self-Service offerings to trouble-shoot issues within the scope of the Associate Client Support Specialist role.
€Share ideas with team collaboratively. Ensure team€™s focus remains on customer. Take ownership of and pulls through support issues.
€Improve Self-Service offerings by authoring and reviewing Knowledge Base articles and other training content
Qualities Needed for This Jobs
Client Support Specialist
Candidate Profile
Job Requirements: €high School Diploma, Bachelor€™s Degree (preferred) €1 - 2 Years Of Experience In Software Application Support Or Service Organization €working Knowledge Of Or Similar Crm System Preferre
Looking for Any Graduate / Post Graduate graduates profile.
2019-03-14 to 2019-05-13
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More Information
Location Noida , Uttar pradesh
Education Any Graduate / Post Graduate
Experience 1 (yrs)
Industry Computers / IT
Job Type : Full-time
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