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Assistant Manager Us Heathcare (voice) (dental Department) Jobs

Smart Lion
Job Description
Post: Assistant manager-Operations
Education: Any graduate
Experience: experienced in people management in international BPO/KPO
Location: Ahmedabad, Chennai.
Roles & Responsibilities:
€ Maintain operational proficiencies of an account(s) by managing the delivery of support services and operational requirements of the customer as outlined in assigned contract. Ensure customer contractual KPI€™s are achieved while providing the Team Leads and staff with operational support. Maintain the business profitability to the gross margin level.
€ Manage the staffing needs through recruitment activities with HR. Plan and manage the development of the staff€™s skill sets to ensure team skill readiness for service delivery. Provide leadership for our Team Leaders to guide them in managing the daily operations. Act as a resource for clarification of company policies; ensure consistency within the team through coaching and mentoring, one-on-ones, and performance reviews. Implement and follow through with necessary disciplinary actions
€ Ensure that the productivity goals for the team are met, including service level, utilization and customer satisfaction. Manage the operational requirements of the customer on a daily basis
€ Provide leadership and guidance to Team Leads with support in administering company policies and standards. Ensure that standards and practices are consistently maintained within and between each team
€ Act as an escalation point for employee relations, and customer issues, where the Team Leaders assesses the need for additional support. Manage conflict and problem resolution for both types of situations
€ Resolve personnel issues in a professional and timely manner. Implement all disciplinary actions in accordance with company policy and ensure consistency. Identify and develop account procedures and standards and assure compliance
€ Maintain open communication with all personnel. Act as a resource for answering questions, resolving product and policy questions
€ Prepare and process annual performance appraisals of direct reports on time. Manage the appraisal process within the team ensuring reviews are processed on time. Establish or maintain achievable goals to effectively increase the technical, communication, and customer service skills of both the Team Leaders and Support Professional€™s. Provide guidance for successful career pathing
€ Conduct Team Meetings with direct reports to ensure expedient communication of relevant information and as an open forum for input from team
€ Work with other departments and colleagues to ensure effective working relationships across the organization
€ Stay current on internal work processes, policies and procedures
€ Responsible for preparing and delivering monthly and quarterly Business Reviews to clients
Key skills required:
€ Should be graduate
€ Excellent communication skill
€ Should have people management experience of 3-4 years in international BPO/KPO
€ Should be experienced in US health care domain
€ Able to prioritise and execute tasks in a high-pressure environment
€ Experience working in a team-oriented, collaborative environment
Qualities Needed for This Jobs
Team Manager, Assistant Manager, Team Handling, Senior Manager, People Management Skills, Communication Skills, Voice Based Process, Alteration Management Skills, Client Coordination, Us Healthcare, Rcm, Dental Processar Caller, Revenue Cycle Management, Medical
Candidate Profile
Looking For Candidate With Strong People Management Skills And Well Versed With Us Heathcare Domain (specifically Dental). Must Have Handled 70+ Of A Team, With A Good Knowledge Of Alteration, Time Management, Escalation Handling, Client Satisfaction
Looking for Any Graduate graduates profile.
2018-10-04 to 2018-12-03
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More Information
Location Ahmedabad
Education Any Graduate
Experience 4 (yrs)
Industry Call Center
Job Type : Full-time
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