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Job Details
Employer : Amazon US
Job Title : Amazon US - Virtual Customer Support- US (Lucknow) (H3797)
No of Vacancies : 200
City : Lucknow, Uttar Pradesh, India
Looking for candidates who can work from home in a rotational shift base.
The minimum qualification is 10 + 2. Any graduateShifts: RotationalBenefits: Night Shift Allowance (If Applicable), Overtime Allowance (If Applicable), Annual Meal Card.
Preferred Criteria:
Candidate should be a self-driven, motivated and task-driven individual who can learn fast and operate with minimal support from Manager and Lead.
Candidate should ensure uninterrupted internet connectivity during the working shift so as to ensure maximum productivity
Candidate should ensure a Work-like environment with no disturbance during the work hours.
The ideal candidates should be comfortable in a fast-paced, multi-tasked, high-energy environment. They should be creative and can solve an analytical problem with a passion for excellent customer service.
Eligibility Criteria
Minimum qualification required 10+2 Freshers / Experience candidates can apply Experienced candidates will have to provide relevant documents Any candidates who cannot provide relevant experience/education documents will not be considered Excellent written and verbal communication, comprehension and problem-solving skills Flexible to work in night shifts / rotational shifts. Shift rotation happens every 2-3 months Candidates awaiting final year results & appearing for final year examination can be interviewed, provided if they can join immediately. All contractual employees will be on the company''s payroll, the contract period will range between 4 months to 12 months. Candidates applying for the role should be above 18 years of age
Candidate Should:
Have excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Have the Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Have the ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Be flexible with the working schedule; may be expected to work weekends, holidays and events
Have the Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
Keywords : voice process, call center
Work Experience : 0.00 yrs - 10.00 yrs
CTC (Annual) : 1.70 lacs - 2.30 lacs
CTCRemarks : Fixed + Variable
Industry : Internet/Ecommerce
Functional Area : ITES / BPO / KPO / Customer Service / Operations
Employement Type : CONTRACTUAL
Replacement Days : 90
Turn-around Time : 30
Employer Pay : INR 7,500
Status : Active
Qualities Needed for This Jobs
Voice Process, Call Center Executive, Tele Caller, Voice Process Executive, Bpo Call Centre, Customer Care Executive
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Candidate Profile
Customer Support Executive With Good Communication Skill. Ready To Work From Home In Rotational Shifts.
Looking for Any Graduate / Post Graduate graduates profile.
Sample Placement PapersT
More Information
Location Lucknow , Uttar pradesh
Education Any Graduate / Post Graduate
Experience Fresher
Industry Computers / IT
Job Type : Full-time
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