CAREER OPPORTUNITIES IN BPO INDUSTRY
Ref: Employement News India
BPO industry is a well-established industry built on solid infrastructure
of people, processes and technology. Indian BPO industry is driving
at top gear and is sure to maintain that numero uno position in the
coming years too. The past few years here saw the number of operators
in the BPO sector in India growing by leaps and bunds.
The call center industry in India is growing at a fast pace. There
is no denying that this sector has provided a significant number
of jobs to the million English speaking college graduates churned
out by India every year. Call/contact/customer interaction centers
currently comprise over 80% of total ITES revenues and are the fastest
growing segment in the industry
Career Prospects in BPO/Call Centres
BPO is one of the rewarding career options. This career can offer
you considerable rewards in terms of intellectual challenge, professional
status, job satisfaction & high earnings. BPOs offer top class
compensation and faster growth in packages than almist any other
industry in India today. BPOs enable youngster to have fast-track
careers, with higher levels of responsibility being delegated at
fairly early stages in their careers. Youngster between 20 and 25
years largely dominate the industry for agents and 25 and 30 years
for most middle managements.
BPOs provide their people with invaluable international exposure
of working for leading global, companies. Also, the skills developed
while working at call centers are highly desirable, cutting across
industries in India and overseas
The BPO industry offers a huge range of job roles in varied functions
like quality, human resource, finance, IT, project management, training,
facilities management, etc.
BPOs in India are today attracting the best talent from various
industries, including hospitality, financial services, retail travel,
etc.
Call Centres
Call center is generalized term that embraces a number of activities
like reservation centers, help desks, information lines or customer
service centers, irrespective of how they are organized or what
types of transactions they handle. Call center is generally referred
to a refind voice operations setting that provides a full range
of high volume, inbound or our bound call handling services, including
customer support, operator services, directory assistance, multilingual
customer support, credit services, card services, inbound and outbound
telemarketing, interactive voice response and web-based services.
Call centers are increasingly becoming popular in today’s
business, where many companies have centralized customer service
and support functions. With increase in outsourcing, call centers
are also becoming popular.
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