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"interactive Case Manager"--mumbai Jobs

Crt Consultants
Job Shared by MonsterIndia
Job Description
"Interactive Case Manager"--Mumbai

Job description:
€It would be convenient for the tech if he/she has experience in chat field as their basic profile will be to take handle chats initiated by clients.
€Each rep will need to take chats constantly as and when it comes in console
€Each rep should be comfortable taking 3 to 4 chats in regular flow. If the volume increases should take 5 chats at a time.
Key responsibilities & accountabilities:
€Each rep should be comfortable taking 3 to 4 chats in regular flow. If the volume increases should take 5 chats at a time.
€Logging cases in eManager when required and approach SAM/TAM depending on clients query

€Should be willing to conduct training sessions on product modules. (Cross trainings)

Tasks & Duties:-

€Maintain case creation tracker and self data tracker.
€Should achieve targets laid by LOB or Company to best justify the profile. Targets like QC, CSAT, Case creation %, Operator Utilization.
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Qualities Needed for This Jobs
Targets Like Qc, Csat, Case Creation %, Operator Utilization.
Candidate Profile
Targets Like Qc, Csat, Case Creation %, Operator Utilization. Will Work Closely With Sam€™s/tam€™s, Fastlane Only In Case Of System Down Issues
Looking for Any Graduate graduates profile.
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More Information
Location Mumbai
Education Any Graduate
Experience 1 (yrs)
Industry Computers / IT
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